Senior Product Manager

About the Role

Elm Company is seeking a Senior Product Manager to join their team in Riyadh, Saudi Arabia. This full-time role focuses on managing product planning, requirements, enhancements, and performance follow-up for Public Security Services products within Absher Products. The Senior Product Manager will support product value realization by translating business and stakeholder needs into clear product requirements and coordinating with technology and operational teams.

Role Purpose and Context

The primary purpose of this role is to ensure product improvements align with sector priorities, customer needs, and approved product management practices. This involves monitoring product performance and facilitating continuous enhancement to meet strategic objectives. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Support the development and continuous update of product plans and roadmaps for Public Security Services products, consolidating business priorities, operational needs, customer feedback, dependencies, and implementation considerations.
• Gather, analyze, and document product requirements in coordination with business owners, users, technology teams, and relevant stakeholders, ensuring requirements are complete, traceable, prioritized, and aligned with intended product outcomes.
• Maintain and organize product backlog items, enhancement requests, change requests, and product improvement opportunities, supporting prioritization discussions by assessing business value, urgency, dependencies, operational impact, and readiness for execution.
• Coordinate with internal stakeholders, business representatives, technology teams, operations, and support functions to ensure alignment on product scope, priorities, timelines, and expected outcomes.
• Monitor product performance indicators, service usage, operational feedback, service levels, and customer experience inputs to identify trends, issues, and improvement opportunities, and prepare product insights.
• Identify and assess opportunities to enhance product functionality, service quality, user experience, process efficiency, and value realization, converting these into actionable product requirements.
• Follow up on product changes and releases by coordinating requirements readiness, business validation, acceptance inputs, and stakeholder communications.
• Maintain updated product documentation, requirement records, decision logs, meeting outcomes, product performance summaries, and stakeholder updates, preparing clear reports and presentations.

Compliance and Standards

• Adhere to all relevant departmental policies, processes, standard operating procedures, and instructions to ensure consistent work execution.
• Comply with all relevant safety, quality, and environmental management policies, procedures, and controls.
• Ensure compliance with all relevant information security practices and standards to maintain data integrity and confidentiality.

Experience Required

Candidates should possess 2-5 years of experience in product management or a related field, demonstrating a strong understanding of product planning, requirements gathering, and performance monitoring.