Senior Professional Services Consultant

About the Role

Infoblox is seeking a Senior Professional Services Consultant to join the Professional Services Solutions team. This full-time position is based in Riyadh, Saudi Arabia, and reports to the Director of Professional Services Solutions for EMEA. The role focuses on accelerating customer adoption of Infoblox products by providing installation services and technical leadership.

Role Contribution

The Senior Professional Services Consultant will contribute to customer success by translating business requirements into actionable implementation projects. This position involves working closely with customers and internal teams to address technical and business challenges using Infoblox products, while aiming for high customer satisfaction and achieving billable utilization targets.

Key Responsibilities

• Understand customer business requirements and pain points, translating them into actionable implementation projects.
• Collaborate with customers and Infoblox Professional Services team members to resolve technical and business challenges using Infoblox products (NIOS, UniversalDDI, Infoblox Threat Defense).
• Create project technical documentation.
• Perform Infoblox upgrades and refreshes for customer environments.
• Ensure successful project completion on time and within budget, achieving project goals with a customer satisfaction score of 95 or above.
• Leverage AI-powered tools and insights to enhance customer discovery, accelerate services scoping, improve proposal quality, and drive efficient pre-sales engagement, while maintaining professional judgment and customer focus.
• Mentor customers on Infoblox technology as part of project delivery.
• Mentor Infoblox Skilled to Secure partners on Infoblox implementation best practices.
• Contribute to the Professional Services knowledge base.
• Establish relationships and collaboration with regional Professional Services, Support, and Sales teams.

Candidate Profile

The ideal candidate will have experience in software development, networking, and/or security. A dedication to providing customer service and satisfaction is required. The role also involves identifying opportunities to add value for customers.

Professional Development

• Engage with company culture, connect with mentors (Blox Buddies), and understand systems and key stakeholders.
• Participate in discussions to create short-term and long-term professional goals.