Team Manager

About the Role

Tiffany & Co. is seeking a Team Manager for a full-time position in Riyadh, Saudi Arabia. This role involves supporting the Store Manager in leading, developing, and supporting the sales, operations, and security teams. The primary objective is to meet or exceed commercial targets and enhance the Tiffany store experience. The Team Manager will also assume oversight of the store in the absence of the Store Manager.

Key Responsibilities

• Coach, guide, and support the sales and operations teams to achieve commercial and profitability targets.
• Build a climate of service excellence and lead the team to deliver client experiences.
• Cultivate an entrepreneurial spirit, promote creativity and innovation, and strive for excellence in all tasks.

Sales and Service Management

• Manage and motivate the team to consistently achieve or exceed store commercial targets, product category targets, and relevant KPIs.
• Drive client development activities among team members to cultivate new and existing client relationships.
• Provide management presence on the sales floor, coaching the team to ensure Tiffany client experience expectations are met.
• Optimize hospitality and store amenities to create unique client experiences.
• Act on NPS performance and client feedback to improve customer service.

Talent and Operational Leadership

• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management processes to improve team engagement and performance.
• Prioritize diversity, cultivate inclusive environments, and foster growth within the team.
• Set and communicate clear, challenging goals aligned with strategic priorities and key results.
• Ensure exceptional operational support to drive sales and service.
• Manage efficient back-of-house operations and ensure consistency with established operational procedures, identifying and executing efficiencies and best practices.
• Ensure compliance with all internal control procedures.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience. The ideal candidate will be a dynamic, attentive, and inspiring leader capable of building strong relationships with both internal and external clients. This role requires a professional who can act as a mentor and coach, ensuring unsurpassed client service.

Work Environment

This full-time position is based in Riyadh, Riyadh, Saudi Arabia. The Team Manager will operate within a retail environment, focusing on sales, operations, and client experience.