Duty Manager📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	المدينة المنورة

وصف الوظيفة

About the Role

Le Méridien Hotels & Resorts is seeking a Duty Manager to oversee property operations in Medina, Almadinah Almunawwarah. This full-time role involves ensuring high levels of hospitality and service, representing property management in guest and operational situations, and managing guest relations. The position requires 2-5 years of relevant experience.

Key Responsibilities

Serve as the property Manager on Duty, overseeing all operational aspects.
Resolve guest or property-related situations as a representative of management.
Manage guest inquiries and direct guests within the lobby area.
Act as Guest Relations Manager, tracking and addressing service issues.
Maintain strong working relationships with all departments to support operations and resolve problems.
Communicate operational variations to appropriate departments in a timely manner.
Distribute the Manager on Duty report to all departments daily.
Ensure compliance with all established policies, standards, and procedures.
Emphasize guest satisfaction in departmental meetings and promote continuous improvement.

Operational and Financial Oversight

Understand and comply with loss prevention policies and procedures.
Review staffing levels to meet guest service, operational, and financial objectives.
Analyze financial statements, sales, and activity reports to assess productivity and identify areas for improvement.

Guest Experience Management

Intervene in guest/employee situations to maintain property integrity, ensure guest satisfaction, and preserve employee well-being.
Empower employees to deliver excellent customer service and set a positive example for guest relations.
Provide immediate assistance to guests upon request and respond to and resolve guest problems and complaints.
Ensure employees understand customer service expectations and parameters.
Interact regularly with guests throughout the property to gather feedback on product quality, service levels, and overall satisfaction.
Participate in developing and implementing corrective action plans to enhance guest satisfaction.
Record guest issues in the designated guest response tracking system.

Human Resources and Facility Support

Participate in the investigation of employee and guest accidents as needed.
Observe employee service behaviors and provide constructive feedback.
Conduct regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
Recognize and celebrate the contributions of team members.
Ensure employees are cross-trained to support daily operations effectively.
Administer property policies fairly and consistently, ensuring disciplinary procedures and documentation adhere to Standard and Local Operating Procedures (SOPs and LSOPS).
Understand and implement all emergency plans, including those for accidents, death, elevator issues, thefts, crimes, bombs, and fire.