Assistant Training Manager ( Saudi National Only )

About the Role

Four Points is seeking an Assistant Training Manager to join their team in Jeddah. This full-time role is exclusively for Saudi Nationals and involves supporting the identification and addressing of employee and organizational development needs. The position focuses on ensuring effective training programs are in place to achieve desired business results, covering topics such as product knowledge, company philosophy, customer service, and leadership skills.

Key Responsibilities

The Assistant Training Manager will assist in various aspects of training and development, including needs assessments, program design, delivery, and effectiveness measurement. Specific responsibilities include:

• Promoting and informing employees about all available training programs.
• Demonstrating leadership in guest hospitality and customer service, fostering a positive atmosphere for guest relations.
• Helping employees identify specific behaviors that contribute to service excellence.
• Ensuring employees receive ongoing training to understand guest expectations and demonstrate guest satisfaction skills.
• Meeting regularly with the training cadre to support training efforts and observing service behaviors to provide feedback.
• Monitoring enrollment and attendance in training classes and assessing participant progress.
• Partnering with operational leaders to evaluate if employees demonstrate effective technical and leadership skills.
• Reviewing guest satisfaction data to identify areas for improvement and measuring the transfer of learning from training to operations.
• Identifying performance gaps and collaborating with managers to develop and implement appropriate training solutions.
• Assisting with adjustments to training methodology and aligning programs with key business indicators.
• Developing specific training to improve service performance and incorporating guest satisfaction into departmental meetings.

Training Program Development and Budget Management

This role also involves supporting the planning and financial oversight of training initiatives:

• Assisting in the development of the training budget.
• Managing the budget in alignment with Human Resources and property financial goals.
• Controlling departmental expenses to achieve or exceed budgeted goals.
• Utilizing appropriate tools, such as a P-card, to monitor departmental expenditures.

Qualifications and Experience

Candidates for this position should meet the following requirements:

• This position is open to Saudi Nationals Only.
• A minimum of 0-1 years of relevant experience is required.
• Demonstrated ability to assist in conducting needs assessments, designing, and developing training programs.
• Proficiency in facilitating both custom and corporate training programs.
• Understanding of adult learning principles and their application in training programs.

Work Environment

This is a full-time position based in Jeddah. The role involves working collaboratively with various departments and leadership to support ongoing employee development and ensure high standards of service and performance.