Host/Hostess Saudi Nationality

📣 إعلان

منذ يوم واحد

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	مكة المكرمة

وصف الوظيفة

About the Role

IBIS is seeking a Host/Hostess of Saudi Nationality to join its team in Makkah. This full-time role is central to providing a welcoming and efficient experience for guests, serving as the initial point of contact and ensuring smooth front-of-house operations within the restaurant.

Role Overview

The Host/Hostess plays a key role in delivering guest experiences by warmly welcoming, guiding, and assisting guests throughout their dining journey. As the face of the restaurant, this position is responsible for creating a refined and personalized arrival experience that reflects IBIS standards. The role involves close collaboration with the Food & Beverage team to support smooth operations, manage guest flow, and handle reservations and seating arrangements.

Key Responsibilities

Welcome and engage guests in a warm, professional, and confident manner, adhering to IBIS service standards.
Manage guest seating, table allocations, and dining flow based on reservations and walk-in guests.
Coordinate with the service team to accommodate guest requests and ensure expectations are met.
Maintain strong knowledge of menus, special events, seating arrangements, and guest preferences.
Handle guest inquiries, feedback, and concerns professionally, escalating when required.
Maintain an organized and welcoming host stand and reception area throughout service.
Manage reservations accurately using restaurant reservation systems, including guest details and seating plans.
Confirm reservation information and communicate updates with relevant team members.
Answer phone calls professionally and assist guests with inquiries and bookings.
Coordinate with the kitchen and service teams to support efficient service flow.
Assist with side duties such as menu preparation, table resets, and maintaining the entrance area.
Maintain IBIS grooming and appearance standards while representing the brand with confidence and professionalism.
Follow all health, safety, hygiene, and company service standards.
Contribute to a positive team environment through collaboration and effective communication.

Qualifications and Experience

Saudi Nationality is required for this position.
0-1 year of experience in a similar role is preferred.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia. The role requires working closely with the Food & Beverage team in a dynamic restaurant setting.