Guest Services Executive (Saudi National) Front Office Jumeirah Jabal Omar Hotel

About the Role

Jumeirah is seeking a Guest Services Executive for the Front Office at Jumeirah Jabal Omar Hotel in Makkah, Saudi Arabia. This is a full-time position suitable for Saudi Nationals with 0-1 years of experience in the hospitality sector. The role focuses on delivering guest services within a luxury hotel environment.

About Jumeirah Jabal Omar Hotel

Jumeirah Jabal Omar Makkah is situated near Masjid Al Haram, offering a blend of comfort and Arabian hospitality. The hotel spans four towers and includes various dining options, retail spaces, a gym, an executive lounge, and meeting facilities. Guests have access to views of the Grand Mosque and a diverse culinary offering.

Key Responsibilities

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with other departments, including Housekeeping, Concierge, Executive Lounge, Recreation, and Food & Beverage, to fulfill guest needs.
• Handle special requests such as transportation arrangements, dining reservations, and amenities.
• Resolve minor guest complaints professionally and escalate complex issues when necessary.
• Promote hotel services and amenities, identifying opportunities for upselling.

Qualifications and Experience

• This position is open to Saudi Nationals.
• A minimum of 0-1 years of experience in a relevant field is required.

Compensation and Benefits

Jumeirah offers an attractive salary, paid in Saudi Riyals (SAR). Benefits include generous Food & Beverage discounts, reduced hotel rates across Jumeirah properties globally, comprehensive leave and health care packages, and flights home. These benefits are designed to support high-performing individuals seeking a career with a luxury hospitality brand.

About Jumeirah

Jumeirah is a global luxury hospitality company and a member of Dubai Holding. The company operates a portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since its establishment in 1999 with the opening of Jumeirah Burj Al Arab, the brand has been recognized for its beachfront resorts, city hotels, and residences, providing service and guest experiences worldwide.