Debt Collector📣 إعلان

About the Role

Sika is seeking a Debt Collector to join its team in Al Khobar, Eastern Region. This full-time role is responsible for managing and collecting outstanding customer receivables, ensuring timely cash collection, and maintaining a healthy accounts receivable portfolio. The Debt Collector will collaborate with the Sales Team, Customer Service, and Finance departments to resolve payment issues, reduce overdue balances, and support the company's cash flow objectives while maintaining strong customer relationships.

Key Responsibilities

• Monitor customer accounts and outstanding balances regularly.
• Conduct collection activities through phone calls, emails, customer visits, and formal correspondence.
• Follow up on due and overdue invoices to ensure timely payment collection.
• Maintain accurate records of collection activities, customer commitments, and payment schedules.
• Prepare and distribute customer statements and aging reports.
• Reconcile customer accounts and investigate outstanding discrepancies.

Sales Support and Dispute Resolution

• Collaborate with the Sales Team to resolve customer payment issues and collection disputes.
• Provide customer credit and payment status information to support sales operations.
• Participate in customer meetings when required to discuss outstanding balances and payment plans.
• Escalate high-risk accounts and collection concerns to management and relevant sales personnel.
• Assist in evaluating customer creditworthiness and recommending credit limits.
• Coordinate with customers and internal departments to resolve invoice disputes, delivery concerns, pricing discrepancies, and other payment-related issues.
• Track disputed invoices and ensure timely resolution to facilitate collection.
• Maintain positive and professional relationships with customers while enforcing company credit policies.

Reporting and Compliance

• Prepare weekly and monthly collection status reports.
• Monitor customer aging, overdue balances, and collection performance indicators.
• Ensure compliance with company financial policies and internal control procedures.
• Identify collection risks and recommend corrective actions to management.
• Support internal and external audit requirements related to receivables.

Qualifications and Experience

• 0-1 years of experience in debt collection or a related financial role.
• Strong communication and negotiation skills.
• Ability to work collaboratively with internal teams and external customers.
• Proficiency in maintaining accurate records and preparing financial reports.

Work Environment

This is a full-time position based in Al Khobar, Eastern Region, where the Debt Collector will work within a dynamic team environment, collaborating across various departments to achieve financial objectives.