Corporate Communications Manager

About the Role

او قاف للادارة والخدمات العقارية is seeking a Corporate Communications Manager to lead and manage the company's corporate communication efforts. This full-time role is based in Riyadh, Saudi Arabia, and involves developing and implementing corporate communication, public relations, and marketing strategies and programs. The manager will be responsible for enhancing the corporate identity and reputation, managing content and media channels, and overseeing the unified contact center to ensure consistent messaging and quality communication. The role aims to strengthen the company's presence, build effective stakeholder relationships, and support the achievement of strategic and operational objectives.

Key Responsibilities

• Strategy and Corporate Communication: Develop and implement corporate communication, public relations, and marketing strategies aligned with company objectives. Ensure consistent corporate messaging across all channels, build relationships with media and stakeholders, represent the company in media engagements, and monitor communication initiatives.
• Corporate Identity: Oversee the application and development of corporate identity standards, monitor the company's public image across media channels, implement initiatives to enhance corporate reputation and awareness, manage communication during reputation-sensitive situations, and approve official media materials.
• Marketing and Content: Develop and execute marketing plans and campaigns to promote company services and real estate opportunities. Manage marketing and corporate content across various platforms, monitor campaign performance, and coordinate with relevant departments to ensure accuracy of marketing materials.
• Contact Center and Communication Channels: Supervise the unified contact center to ensure accurate and consistent information delivery. Monitor performance indicators, service levels, and communication quality. Develop communication scripts and knowledge bases for the contact center, analyze inquiries to improve messaging, and coordinate with departments to update information.
• Events and Partnerships: Oversee the organization and management of events, exhibitions, and corporate participations. Develop and manage partnerships and sponsorships that enhance the company's presence and image, and monitor media coverage of events.
• Service Provider and Budget Management: Manage relationships with media and marketing agencies and other service providers. Monitor contracts, agreements, and service levels, review scopes of work and invoices, and prepare and monitor the department's budget to optimize spending efficiency.
• Policies and Performance: Develop and update policies, procedures, and guidelines related to corporate communication, marketing, and the contact center. Monitor compliance with approved policies and corporate identity, prepare periodic reports on performance, and support audit and compliance activities.
• Team Management: Lead and guide the corporate communication team, define priorities, and assign tasks. Monitor performance, ensure quality outputs, and foster team development, innovation, and continuous improvement.
• Other Responsibilities: Perform any other tasks or responsibilities assigned by the direct manager.

Qualifications and Experience

• Education: Bachelor's degree in Communication, Public Relations, Media, Marketing, Business Administration, or a related field. Professional certification in Corporate Communication, Public Relations, or Marketing is preferred.
• Experience: A minimum of 7 years of experience in corporate communication, public relations, or marketing, including at least 3 years in a supervisory role.
• Demonstrated experience in campaign development and execution, content management, identity management, event organization, and service provider management.
• Experience in real estate marketing, campaign performance measurement, and corporate reputation management.
• Experience in supervising contact centers or unified communication channels is preferred.