Corporate Operations Specialist

About Unifonic and the Role

Unifonic, recognized as a Great Place to Work®, is an AI-native customer experience platform focused on emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Unifonic is pioneering sovereign, agentic AI through its Agentic Studio platform. This full-time Corporate Operations Specialist role is based in Riyadh, Riyadh Province, and requires 2-5 years of experience.

Role Overview

The Corporate Operations Specialist will manage daily HR operations, government relations (GRO), local labor compliance, office administration, and vendor management. This position serves as the primary operational anchor for the Saudi Arabia team, ensuring smooth onboarding processes, full regulatory compliance across government portals, and comprehensive employee support.

Key Responsibilities

• Manage relationships between the company and Saudi regulatory authorities, ensuring full compliance with Saudi Labor Law.
• Execute all operational tasks on government portals, including Qiwa, Mudad, Muqeem, and GOSI.
• Handle the end-to-end Iqama process, covering new issuance for Saudi joiners, renewals for existing employees, and exit/re-entry visa processing.
• Lead business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
• Ensure timely renewal of all company official documents, licenses, and commercial registrations.
• Address employee requests and inquiries across offices, providing complete resolutions within designated SLAs.
• Oversee medical insurance administration, including employee additions, deletions, tier updates, and policy renewals.
• Support onboarding workflows and administrative setup for all new joiners in Saudi Arabia.
• Maintain Saudi office facilities, oversee office supplies, manage inventory, and ensure a professional workspace.
• Manage petty cash handling, tracking, and monthly reconciliation.
• Process and handle vendor invoices, ensuring accurate record-keeping and timely processing.
• Build and maintain strong relationships with vendors, landlords, and service providers to support smooth operations.
• Arrange business travel logistics for team members, including flight bookings, hotel accommodations, local transportation, per diem management, and venue/event coordination.

Required Experience and Skills

• 3+ years of relevant experience.
• Strong analytical thinking and problem-solving abilities.
• Demonstrated ownership and accountability in project completion.
• Effective communication skills for explaining ideas and listening across teams.
• Ability to collaborate effectively and support team goals.
• Adaptability to change and a commitment to continuous learning.
• Capacity for mentorship and knowledge sharing.
• Resilience under pressure and constructive handling of setbacks.
• High attention to detail and a focus on quality improvement.
• Advocacy for best practices, efficiency, and innovation.

Work Environment

The People Department at Unifonic is dedicated to attracting, developing, and retaining talent, fostering a positive and inclusive work environment. The team is responsible for all aspects of people operations, including recruiting, onboarding, training, and development, while promoting a culture of collaboration and continuous improvement.