Director of Operations

About the Role

THA by Armonia, a fast-growing live communication, events, and brand experience agency based in Riyadh, is seeking an experienced Director of Operations. This full-time senior leadership position is based in Riyadh, Saudi Arabia, and requires a consistent on-site presence. The Director of Operations will serve as the operational backbone of the company, with full ownership of end-to-end project delivery, supplier ecosystem management, production oversight, and financial control at the project level.

Key Responsibilities

• Own the full project delivery lifecycle from kick-off to client sign-off, ensuring projects are delivered safely, on time, and at or above target margin.
• Lead and manage Project Managers and Production Managers, setting priorities, removing obstacles, and reviewing outputs.
• Develop and continuously improve operational playbooks, processes, templates, and checklists aligned with company SOPs.
• Build and manage a vetted supplier registry for the Kingdom, including standard commercial terms, and lead all supplier relationships and negotiations.
• Oversee budget-versus-actuals tracking for all active projects, flagging significant variances and ensuring accurate expense logging.
• Provide operational and production input for client proposals, including realistic timelines, delivery methodology, and risk assessment.
• Contribute to weekly Leadership Team meetings and provide weekly operational status updates to the CEO, escalating risks immediately.

Experience and Qualifications

• A minimum of 15 years of experience in events, experiential, or live production, with demonstrated large-scale delivery in the GCC.
• Experience managing projects valued at SAR 10M+ from brief to delivery, with full margin accountability.
• Extensive operational experience in Saudi Arabia, including knowledge of permits, Civil Defense, General Entertainment Authority (GEA) requirements, and the Saudi contractor landscape.
• Proven track record of building and developing a delivery team in a start-up or growth environment.
• An active and established GCC network of suppliers, venues, and production partners.

Benefits

• Competitive compensation package.
• Annual leave in line with Saudi Labour Law.
• Medical insurance.
• A senior leadership role with direct access to the CEO and influence over the company's direction.
• Opportunity to build operational infrastructure from the ground up in a fast-growing agency.
• Involvement in high-profile, large-scale events and brand experiences for leading organizations in Saudi Arabia.
• A clear progression path linked to performance.
• A collaborative and ambitious leadership team environment.