Field Service Engineer

About the Role

Danaher is seeking a Field Service Engineer for Radiometer. This full-time position is based in Abha-Southern Region, Saudi Arabia, with responsibilities covering Riyadh and Abha. The role requires 2-5 years of experience and focuses on ensuring customer excellence through technical support and service of Radiometer analyzers.

Role Context and Purpose

The Field Service Engineer serves as an external representative of Radiometer, providing expertise in products, services, and capabilities. This role is part of the Customer Support function and contributes to Radiometer's vision of improving global healthcare through reliable, fast, and easy patient diagnoses. The position involves working within the Service Team and reporting to the Service Team Leader W/S.

Key Responsibilities

• Perform advanced troubleshooting, installation, preventative maintenance, and servicing of analyzers for the assigned installed base.
• Maintain tools and test equipment, ensuring proper calibration.
• Complete assigned Regulatory Field Action Notes and Technical updates within specified due dates and meet all applicable regulatory requirements.
• Install analyzers and conduct customer user training as required.
• Order and manage spare parts cycle time by accurately recording spare parts used on service jobs.
• Comply with company regulations, guidelines, policies, and compliance requirements.
• Upgrade operating systems and ensure devices are cybersecurity compliant.
• Provide basic IT troubleshooting for devices running Windows 7/10/11.
• Add/edit IP addresses on devices and confirm connection to Middleware or LIS/HIS/EMR.

Required Experience

• Candidates should possess 2-5 years of relevant experience in a field service engineering role.

Work Environment and Team

This role operates within the Service Team and reports directly to the Service Team Leader W/S. The position is based in Abha-Southern Region, Saudi Arabia, and involves serving customers in Riyadh and Abha. The Field Service Engineer will work alongside a community of Diagnostics Companies at Danaher, contributing to efforts to improve patient lives with diagnostic tools.

Application Information

Join our team to contribute to the advancement of science and technology in healthcare. We partner with customers globally to address complex challenges and deliver impactful solutions.