Front Office Engineer

About the Role

Ericsson is seeking a dedicated Front Office Engineer to join its team in Riyadh. This full-time role involves coordinating, managing, and executing first-level proactive and reactive maintenance activities to ensure continuous service delivery in line with Service Level Agreements (SLAs) and customer satisfaction objectives. The position is suitable for candidates with 0-1 year of experience.

Role Purpose

The Front Office Engineer plays a pivotal role in maintaining operational efficiency and service quality. This involves active participation in monitoring and managing service events, alarms, and security incidents to identify and address issues promptly. The engineer will contribute to ensuring the stability and performance of resources and services.

Key Responsibilities

• Participate in 1st Level Service Monitoring and Event Management.
• Efficiently handle Service and Resource Alarms.
• Monitor the performance of Resources and Services.
• Conduct Security Event Monitoring.
• Identify and document incidents.
• Support investigations related to capacity and performance.
• Track, manage, and report on incident resolution.
• Escalate identified security incidents.
• Initiate Problem Management processes.
• Support preventive maintenance execution for Field Operations.

Qualifications and Experience

• 0-1 year of experience in a relevant field.
• Demonstrated proactive approach to maintenance and operations.

Work Environment

This is a full-time position based in Riyadh, where the successful candidate will work within a dynamic team focused on maintaining high service standards and operational excellence.

About Ericsson

Ericsson offers an environment where individuals can contribute to developing solutions for complex challenges. The company fosters a collaborative atmosphere with a diverse team of innovators.