RAN NOC Engineer

About the Role

Nokia Al Saudia is seeking a RAN NOC Engineer to join their team in Riyadh, Saudi Arabia. This is a full-time position requiring 0-1 years of experience. The primary purpose of this role is to monitor and maintain the availability, performance, and quality of the Radio Access Network (RAN) through 24x7 operational support.

Role Purpose and Impact

The RAN NOC Engineer provides essential operational support, including fault management, incident handling, and escalation management. This role is critical for ensuring service assurance activities comply with customer SLAs and operational KPIs, contributing directly to network reliability and performance.

Key Responsibilities

• Perform real-time monitoring of 2G, 3G, 4G, 5G, CloudRAN, and related transport alarms.
• Identify network faults, service degradations, and critical incidents.
• Analyze alarms and correlate events to determine service impact.
• Ensure proactive monitoring of network health and service availability.
• Create, categorize, and manage incident tickets in accordance with agreed processes.
• Perform initial fault diagnosis and troubleshooting.
• Escalate issues to appropriate support teams, field maintenance, vendors, or back-office teams.
• Track incidents until restoration and closure, ensuring adherence to MTTR and SLA targets.
• Monitor customer-facing services and network KPIs.
• Assess service impact and prioritize alarms based on severity.
• Support major incident management and emergency restoration activities.
• Participate in outage bridges and technical conference calls.

Operational Support and Coordination

• Coordinate with RAN Back Office teams, Field Maintenance teams, Transport and Core Operations teams, Customer operations teams, and external vendors/third parties.
• Ensure proper handover between shifts.
• Maintain operational logs and shift reports.

Reporting and Governance

• Prepare daily, weekly, and monthly operational reports.
• Track alarm trends, recurring faults, and chronic issues.
• Support Root Cause Analysis (RCA) activities and service improvement initiatives.
• Maintain compliance with operational procedures and audit requirements.

Experience Required

Candidates should possess 0-1 years of relevant experience for this role.