Receptionist

About Chaps & Co

Chaps & Co is a company that prioritizes a positive working environment for both clients and team members. The company maintains specific brand values and standards across its barbershops.

The Role of Receptionist

Chaps & Co is seeking a Receptionist to join their team in Riyadh, Saudi Arabia. This is a full-time position requiring 0-1 years of experience. The Receptionist serves as the initial point of contact for clients entering the barbershops, responsible for upholding brand values and operational standards.

Key Responsibilities

• Greet and assist clients upon their arrival at the shop.
• Manage the checkout process efficiently.
• Handle incoming phone calls and enquiries professionally.
• Manage daily financial transactions, including processing payments via card, cash, and Fresha.
• Oversee petty cash and ensure receipts are available for reimbursement.
• Verify that day-end banking reconciles with the daily sales report.
• Support inventory management by assisting with weekly stock takes.
• Maintain a comprehensive understanding of all barber and therapy services offered.
• Greet clients with a warm and engaging demeanor.
• Answer calls, book appointments, and address customer enquiries or complaints professionally and calmly.
• Manage shop finances and inventory.
• Ensure health and safety standards are maintained for clients and the team.
• Deliver a high level of customer service.
• Develop and maintain positive relationships with all clients.
• Exhibit positive energy and body language with both clients and the Chaps & Co team.

Shop Standards and Cleanliness

• Maintain the overall shop presentation in accordance with Chaps & Co brand standards.
• Ensure reception, waiting areas, and visible client areas are clean, organized, and welcoming.
• Confirm that all workstations and floors are cleaned and reset between clients.
• Regularly check that floors, surfaces, and high-touch areas are clean and free from clutter.

Qualifications and Experience

• 0-1 years of relevant experience.