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Join SMART Technology Solutions, a leading Saudi company established in 2007, as a Technical Support Specialist. Our mission is to provide exceptional IT services and support, helping organizations effectively manage their technical needs without the burden of maintaining a dedicated IT department.

Role Overview:
This position involves advanced troubleshooting, incident management, and technical support to ensure seamless operations of our enterprise systems.

Key Responsibilities:

• Incident & Problem Management: Perform advanced troubleshooting to identify root causes of recurring issues, restore services within defined SLA targets, and support Problem Management efforts.
• Technical Troubleshooting & Resolution: Diagnose and resolve complex hardware, software, and network issues across various platforms.
• System & Service Support: Support enterprise systems including Microsoft 365, Active Directory, and network connectivity.
• Documentation & Knowledge Management: Create and update technical documentation and ensure accurate ticket updates.
• Customer Communication: Clearly communicate with customers regarding issue status and resolutions.
• Monitoring & Preventive Support: Monitor systems and take proactive actions to prevent incidents.

Requirements:

• Strong troubleshooting and analytical skills.
• Experience with IT infrastructure and cloud services.
• Knowledge of ITIL processes.
• Ability to work under pressure and prioritize effectively.
• Certifications such as ITIL®, CompTIA A+/Network+, and Microsoft Certified are preferred.

Benefits:

• A culture of growth and continuous feedback.
• Supportive and collaborative working environment.
• Flexible work options available.

Join Dar Al Uloom University as a Technical Support Specialist!
We are looking for a reliable and skilled Network Technician to support and maintain our university's passive network infrastructure. This position involves ensuring the smooth operation of systems and delivering technical assistance to users across the organization.

Roles & Responsibilities:

• Passive Network Infrastructure Support:
• Assist in the installation and basic testing of structured cabling (Cat6, Cat6a, fiber optics) under supervision.
• Help organize patch panels, network racks, and cable trays in coordination with senior staff.
• Label cables and document network endpoints using provided templates.
• Follow standard procedures and guidelines for cabling and physical infrastructure.
• Report and help troubleshoot basic connectivity issues related to passive components.
• IT Support & Systems Maintenance:
• Provide first-level support for common hardware and software issues (*, printer setup, basic troubleshooting).
• Assist in installing and maintaining IT equipment such as PCs, monitors, and network devices.
• Support user account setup and access permissions under guidance.
• Help with routine hardware replacements and upgrades.
• Provide basic support for video conferencing and telephony systems.
• Maintain and update inventory records for IT assets and consumables.
• Monitor basic network performance indicators and report anomalies.
• Participate in site visits to assess network reliability with senior technicians.
• Ensure physical security of network cabinets by following access protocols.
• Keep documentation updated for assigned tasks and procedures.
• Follow safety and organizational policies during installations and maintenance activities.

Desired Candidate Profile:
The ideal candidate should have experience in handling network infrastructure and providing IT support within an academic environment. A diploma in a relevant field is preferred. Attention to detail, troubleshooting skills, and the ability to work alongside senior technicians are essential for success.

Join Lenovo as a Premier Technical Support Specialist
We are Lenovo—a global technology powerhouse dedicated to delivering smarter technology for all. As part of our commitment to exceptional customer service, we are seeking a Premier Technical Support Specialist to join our Riyadh team.

Role Overview:
This is a technical role in Lenovo's Premier Technical Support team, where you will provide top-tier support to our Premier Support customers. Your daily responsibilities include delivering remote troubleshooting, diagnosing issues via phone and email, and working closely with a team of Technical Account Managers to ensure seamless case management.

Day-to-Day Responsibilities:

• Assist customers and field engineers by diagnosing problems remotely.
• Identify hardware/software faults and provide effective solutions.
• Manage and resolve cases over the phone, email, or onsite as needed.
• Collaborate with the Technical Account Management team to monitor and resolve issues promptly.
• Educate customers to ensure their technical issues are addressed effectively.
• Provide feedback on recurring customer problems to improve service.

Key Competencies:

• 3+ years in Client Technical Support roles.
• Experience in IT Services and with Field Service Providers.
• Proficient in Windows Operating Systems and Microsoft Products.
• Strong troubleshooting capabilities for hardware and software across client products (notebooks, desktops, tablets).
• Effective communication skills in both Arabic and English.
• Business fluent in Arabic and English.

What Lenovo Offers:

• An innovative environment conducive to professional growth.
• Opportunities for career advancement and personal development training.
• A diverse international team.
• Attractive compensation and performance-based rewards.

About Lenovo:
Lenovo is committed to building a more trustworthy and smarter future for everyone. We do not discriminate based on race, color, sex, age, religion, sexual orientation, gender identity, national origin, veteran status, disability, or any protected class.