وظائف اخصائي دعم فني في مكة المكرمة

Join alfanar as a Technical Support Specialist!
In this role, you will provide essential hardware and software technical support efficiently and in a timely manner. This position is crucial for helping our teams achieve operational plans while maintaining quality standards as per defined policies.

Key Responsibilities:

• Provide professional enterprise technical support, addressing the root causes of issues.
• Install and configure systems and troubleshoot hardware/software faults.
• Support end users on various operating systems including Windows and Mac OS.
• Conduct remote and on-site support as needed.
• Draft documentation of support tickets and provide management updates on progress.

Qualifications:
- Bachelor’s degree in Computer Science or a related field.
- 2 to 4 years of experience in technical support.
- Familiarity with data security, help desk technologies, and emerging network technology.

About alfanar:
alfanar is committed to providing high-quality standards to its customers while continuously developing its human capital. The company values a proactive work environment where employees are empowered to contribute to innovative solutions. Join us to be part of a company that is transforming cities into sustainable and habitable environments!

Join ENERCON as a Technical Support Specialist!
We are looking for dedicated individuals to strengthen our SCADA Windfarm Control team. At ENERCON, we have been leaders in the wind energy sector for over 40 years, pioneering innovative turbine technology and achieving excellence in customer satisfaction.

Your Responsibilities:

• Ensure the technical availability of assigned facilities.
• Evaluate and analyze disturbances in wind farm monitoring and control systems, initiating corrective measures.
• Provide technical support and lead service technicians in wind farm monitoring and control systems.
• Support customers with technical inquiries.
• Assess and control technical protocols, and prepare technical reports.
• Conduct post-order checks and provide feedback to technicians.
• Assist in the commissioning of monitoring and control systems in coordination with commissioning coordinators.

Your Qualifications:

• Completed vocational training in electrical engineering.
• Strong knowledge in remote control and regulation technology.
• Good command of SAP and English.
• Competent in MS Office applications.
• Strong assertiveness, initiative, organizational, and communication skills.

Your Benefits:

• Opportunity to work remotely up to 80% of the time.
• Internal and external training opportunities, including through the ENERCON Academy.
• Flexible working hours through various work models.
• Company pension scheme, private disability insurance at special conditions, and financial support for wealth-building benefits.
• Bike leasing option.
• Corporate health management including company fitness programs.
• 30 days of vacation per year.

This position is available immediately as a permanent employment contract.