Customer Support (Arabic)📣 إعلان

About the Role

Recruit Lytics Hiring is seeking a detail-oriented Customer Support Specialist (Arabic) to join their team. This full-time, remote position is based in Medina, Al Madinah, Saudi Arabia. The role involves providing professional and timely support to Arabic-speaking customers across various communication channels.

Key Responsibilities

• Respond to customer inquiries via email, chat, or phone in Arabic, and English when required.
• Provide accurate information regarding products, services, and company processes.
• Maintain clear, professional, and empathetic communication with all customers.
• Assist customers with troubleshooting and resolving common issues, identifying root causes.
• Escalate complex or sensitive cases to the appropriate internal teams for resolution.
• Document all customer interactions accurately within CRM or support systems.
• Track open cases and ensure timely follow-up and resolution.
• Maintain accurate and up-to-date customer records.
• Ensure all customer communications meet company quality and service standards.
• Handle customer complaints with professionalism and empathy.
• Collaborate with internal teams to address and resolve customer concerns effectively.
• Participate in training sessions and team meetings to stay informed.
• Stay updated on product changes, policies, and procedures.

Qualifications and Experience

This role is suitable for individuals with 0-1 years of experience in customer support. Essential qualifications include:

• Fluency in Arabic (written and spoken) is mandatory.
• Good English communication skills are required.
• A strong customer-focused mindset with empathy and patience.
• The ability to handle multiple tasks in a fast-paced environment.
• Basic computer skills and familiarity with digital tools.
• Effective problem-solving skills and attention to detail.
• The ability to work independently in a remote setting.
• Previous customer support experience is considered a plus.

Technical Requirements for Remote Work

Candidates must meet the following technical requirements to perform the role remotely:

• A reliable high-speed internet connection.
• A personal computer or laptop with an updated operating system.
• A quiet and professional workspace.
• Familiarity with email, chat tools, and CRM systems is preferred.

Work Environment and Support

This is a full-time, remote position located in Medina, Saudi Arabia. The company offers a supportive and collaborative remote team environment. Candidates will receive training and onboarding support. Opportunities for career growth within customer support are available.