Dir Food & Beverage📣 إعلان

About the Role

Sheraton Hotels & Resorts is seeking a Director of Food & Beverage to lead the strategic direction of its food and beverage operations in Medina, Al-Madinah Al-Munawarah. This full-time position requires a seasoned professional to oversee all aspects of the property's culinary and beverage services, ensuring guest satisfaction and financial performance.

Role Overview

The Director of Food & Beverage serves as the strategic business leader for the property’s food and beverage and culinary operations, encompassing restaurants, bars, room service, and banquets/catering. This role is responsible for developing and implementing departmental strategies that align with brand service standards and initiatives. The primary focus is on meeting the needs of the target customer, ensuring employee satisfaction, and driving revenue growth while maximizing the financial performance of the department.

Key Responsibilities

• Develop and implement property-wide strategies to deliver products and services that meet or exceed customer and employee expectations, ensuring a return on investment.
• Set expectations and hold the food and beverage leadership team accountable for service behaviors and performance goals.
• Review financial reports to monitor performance against budget, making recommendations for capital expenditures and developing strategies to improve financial performance.
• Develop and manage the Food and Beverage budget, monitoring sales to ensure revenue goals are met or exceeded.
• Ensure cash control and liquor control policies are implemented and followed.
• Lead and influence the food and beverage team, fostering mutual trust, respect, and cooperation.
• Identify opportunities to increase profits and create value through innovation and necessary change.
• Ensure regular communication occurs across all food and beverage areas, including pre-meal briefings and staff meetings.
• Stay aware of market trends and introduce new products to meet customer expectations and maintain a competitive position.
• Provide services that exceed customer expectations to ensure satisfaction and retention.
• Empower employees to provide excellent guest service and take corrective action based on guest feedback.
• Provide guidance and direction to subordinates, setting performance standards and monitoring performance.
• Coach and support the food & beverage leadership team in managing wages, costs, and controllable expenses.
• Hire food & beverage leadership team members with strong functional expertise and leadership skills.
• Inform and update executives, peers, and subordinates on relevant information in a timely manner.
• Analyze information and evaluate results to solve problems and make informed decisions.
• Estimate consumption of food, liquor, and beverages for purchasing.
• Order and purchase equipment and supplies.

Qualifications and Experience

Candidates should possess:

• A high school diploma or GED with 6 years of experience in the food and beverage, culinary, event management, or related professional area.
• Alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with 4 years of experience in the food and beverage, culinary, event management, or related professional area.

Required Skills and Knowledge

• Customer and Personal Service: Understanding principles and processes for providing customer service, including needs assessment, quality standards, and satisfaction evaluation.
• Management of Financial Resources: Ability to determine and manage expenditures for operational needs.
• Administration and Management: Knowledge of business and management principles, including strategic planning, resource allocation, human resources, leadership, production methods, and coordination.
• Applied Business Knowledge: Understanding of market dynamics, enterprise objectives, and company business to diagnose strengths and weaknesses, anticipate opportunities and risks, and develop strategies.
• Management of Material Resources: Proficiency in obtaining and appropriately using equipment, facilities, and materials.

Work Location and Type

This is a full-time position located in Medina, Al-Madinah Al-Munawarah.