Automated Operations Engineer Access TX📣 إعلان

About the Role

Ericsson is seeking a motivated Automated Operations Engineer to join its team in Riyadh. This full-time position focuses on supporting operational activities within telecom and IT domains, contributing to alarm monitoring, incident handling, reporting, and automation initiatives. The role offers hands-on experience in managed services operations, service assurance, and operational excellence within a technology-driven environment, ideal for those looking to build a career in telecom operations, automation, and AI-driven managed services.

Key Responsibilities

• Monitor alarms and handle incidents across telecom and IT environments.
• Perform initial troubleshooting, analyze events, and escalate incidents according to defined procedures.
• Assist with operational reporting, data analysis, and performance tracking.
• Support automation initiatives, including the use and maintenance of scripts, dashboards, and workflow tools.
• Coordinate with operational teams to ensure timely incident and service request resolution.
• Contribute to service assurance activities and ensure adherence to operational processes.
• Identify opportunities for operational improvements and automation enhancements.
• Support the preparation and maintenance of operational documentation and knowledge articles.
• Participate in shift-based operations to ensure service continuity.
• Collaborate with cross-functional teams and gain exposure to telecom network technologies and managed services.
• Participate in training related to telecom operations, automation, and emerging technologies.
• Support the implementation of AI-driven operational improvements and modern service management practices.

Qualifications and Experience

• Bachelor's degree in Telecommunications, Information Technology, Computer Science, Engineering, or a related field.
• Strong understanding of telecommunications RAN/MW, networking, IT systems, or automation concepts.
• Minimum of 2 years of experience in managing telecom networks or IT operations.
• Strong analytical and problem-solving skills with a structured approach to troubleshooting.
• Interest in telecom operations, automation technologies, scripting, and AI-driven solutions.
• Good communication and collaboration skills, with the ability to work in multicultural environments.
• Willingness to learn and adapt to new technologies, tools, and operational processes.
• Basic knowledge of scripting languages, databases, or automation tools is advantageous.
• Good understanding of incident management, monitoring tools, or managed services concepts is a plus.
• Ability to work in a shift-based operational environment and manage multiple priorities.
• Self-motivated mindset with a strong desire to develop technical and operational expertise.

Career Development Opportunities

This role provides exposure to modern telecom operations and managed services environments, with hands-on experience in automation, AI-driven operational improvements, and service assurance practices. You will have opportunities to develop technical, operational, and analytical capabilities, with structured learning and career development pathways within telecom operations and automation domains. Potential career growth includes roles in engineering, automation, operations, service management, or leadership positions.