Collections Supervisor📣 إعلان

About Finecure and the Role

Finecure is a Saudi receivables management firm dedicated to redefining recovery beyond traditional debt collection. Operating under the principle “We Don’t Just Collect.. We Cure,” the company supports a diverse client base including financial institutions, fintechs, BNPL providers, telecom operators, finance companies, and insurance organizations in managing their overdue portfolios. Finecure employs a governed, technology-enabled, and customer-centric operating model to recover value while actively maintaining strong customer relationships.

Role Overview

The Collections Supervisor is a full-time, on-site position based in Jeddah, Makkah Region. This role is central to overseeing the daily collections activities, which includes managing a team of collectors, strategically assigning accounts, and rigorously monitoring performance against established targets. Candidates should possess 5-10 years of relevant experience to effectively lead and contribute to the team's objectives.

Key Responsibilities

• Oversee and manage day-to-day collections operations.
• Lead a team of collectors, including account assignment and performance monitoring.
• Analyze portfolio data to identify potential risks and recovery opportunities.
• Ensure strict adherence to company policies, regulatory requirements, and customer service standards.
• Provide coaching and development to team members.
• Handle and resolve escalated customer cases effectively.
• Prepare and present performance reports for management review.
• Coordinate with internal departments such as finance, operations, and compliance.
• Support the continuous improvement of collection strategies, processes, and tools to enhance recovery rates and protect customer relationships.

Required Qualifications and Experience

• A Bachelor’s degree in Business, Finance, or a related field is preferred, or equivalent practical experience in collections supervision.
• 5-10 years of experience in debt collection, including supervising collection teams and managing overdue portfolios.
• Relevant experience in receivables management, financial services, or related industries is preferred.

Essential Skills

• Analytical Skills: Ability to interpret portfolio data, track performance metrics, and identify recovery trends and risks.
• Communication Abilities: Excellent skills for guiding teams, resolving escalations, and collaborating with internal and external stakeholders.
• Customer Service Skills: Proficiency in handling sensitive cases, maintaining respectful interactions, and supporting long-term customer relationships.
• Finance Knowledge: Foundational understanding of credit, receivables, and the financial impact of collection strategies.
• Leadership and Team Management: Demonstrated capabilities in leading, managing, and coaching teams are beneficial.
• Technical Proficiency: Advantageous proficiency with collection systems, CRM tools, and basic MS Office applications (Excel, Word, PowerPoint).

Work Environment

This is an on-site, full-time role based in Jeddah, requiring a consistent presence to manage and oversee daily operations and team performance effectively. The position offers an opportunity to contribute to a technology-enabled and customer-centric receivables management environment.