Customer Support Specialist

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	جدة

وصف الوظيفة

About the Role

Boeing Global Services is seeking a Customer Support Specialist to join the Supply Chain Execution organization. This full-time position is primarily based in Riyadh, Saudi Arabia, with Jeddah also considered as a secondary location. The selected candidate will function as a Customer Program Manager, supporting clients across the Middle East and Africa regions.

Key Responsibilities

Create, maintain, and advance customer relationships, developing an understanding of customer culture and business strategies.
Interact with customers and internal partners through face-to-face/virtual meetings, phone calls, emails, and other media.
Manage customer account health and provide customer support.
Collaborate with customers to determine specific needs and recommend potential solutions, involving internal partners as needed.
Develop, prepare, and deliver presentations to customers and internal organizations.
Advise customers regarding the status, changes, or improvements of orders and follow up on account-related issues.
Utilize multiple Boeing systems in a fast-paced environment.
Respond to customer inquiries and provide information regarding Boeing products, services, processes, and operations.
Respond to customer inquiries and facilitate delivery problem resolution.
Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.
Coordinate collection and processing, and analyze supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products, or related services.
Analyze customer spare parts requirement inquiries, facilitate responses, and resolve delivery problems.
Monitor and share key performance metrics with customers and internal partners.
Interface with customers and internal Boeing resources.