E commerce Key Account Manager

About the Role: E-commerce Key Account Manager

Grant Thornton in Jeddah is seeking an E-commerce Key Account Manager for a full-time position. This role is responsible for developing and executing the end-to-end e-commerce strategy to drive sustainable sales growth, market share, and profitability across all online platforms. The manager will lead digital channel transformation, strengthen partnerships with key e-retailers, and ensure best-in-class execution across content, pricing, promotions, and supply chain.

Key Responsibilities

• Define and implement customer-specific strategies aligned with e-commerce channel objectives and business priorities.
• Identify growth opportunities across assigned accounts and drive category leadership through assortment optimization, enhanced online visibility, and successful innovation launches.
• Develop and maintain strong, collaborative relationships with key e-commerce customers, reviewing performance and ensuring alignment with commercial principles.
• Drive profitable business growth by managing trade investments, evaluating promotional ROI, and implementing pricing and discount strategies to balance volume and profitability.
• Lead the planning and execution of online promotional activities, including key commercial moments like Ramadan and White Friday, in collaboration with Marketing and Trade Marketing teams.
• Collaborate with Supply Chain teams to ensure excellent product availability and optimal inventory management, mitigating stock-out and overstock risks.
• Work cross-functionally with Finance and Supply Chain teams to deliver integrated e-commerce solutions and ensure successful execution of channel initiatives.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.
• 3 to 5 years of experience in E-commerce, Key Account Management, Digital Commerce, or Sales, preferably within the FMCG industry.
• Strong commercial and analytical capabilities with a proven ability to drive sales growth and manage key e-commerce customers.
• Experience in promotional planning, revenue management, trade investments, and cross-functional collaboration is highly valued.
• Excellent communication, stakeholder management, and negotiation skills.

Work Environment

This role operates in a fast-paced and dynamic business environment, requiring effective collaboration across various internal teams and external partners to achieve channel and company goals.

Experience Level

Candidates should possess 2-5 years of relevant professional experience to effectively manage the responsibilities of this role.

Application Process

Interested candidates are encouraged to apply for this full-time position in Jeddah. Salary details will be discussed during the interview process.