Application Support Resident Engineer📣 إعلان

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	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	مكة المكرمة

وصف الوظيفة

About Saudi Azm

Saudi Azm is a company dedicated to delivering robust and reliable solutions. We are currently seeking a skilled professional to join our team in Makkah, Saudi Arabia, to provide essential support for our critical application infrastructure.

The Role: Application Support Resident Engineer

As an Application Support Resident Engineer, you will play a crucial role in ensuring the stability and optimal performance of business-critical applications. This full-time position requires a professional with a strong analytical mindset and the ability to diagnose and resolve complex technical issues efficiently. The role involves hands-on troubleshooting and clear, effective communication with various stakeholders.

Key Responsibilities

Provide expert application support for business-critical systems, ensuring their continuous operation and availability.
Perform in-depth log analysis to accurately diagnose and troubleshoot application issues.
Maintain composure and effectiveness while working under pressure to resolve urgent incidents.
Communicate clearly and professionally with all stakeholders regarding issue status, resolution steps, and preventative measures.

Required Technical Expertise

Hands-on experience with Windows Server administration.
Proficiency in IIS configuration and management.
Experience with Relational Database Management Systems (RDBMS), including MS SQL and Oracle, with PostgreSQL experience being preferred.
Ability to troubleshoot API-related issues using tools such as Postman or similar platforms.
Competence in basic PowerShell scripting for automation and system management tasks.

Candidate Profile and Experience

The ideal candidate will possess a minimum of 5 years of experience in application support, specifically in troubleshooting complex business applications. A strong analytical mindset is essential for identifying root causes and implementing effective solutions. The ability to remain calm and focused under pressure while managing critical incidents is also a key attribute for success in this role.