Housekeeping Order Taker Saudi Talent📣 إعلان

About the Role

Rotana Hotels is seeking a Housekeeping Order Taker for a full-time position in Makkah. This role is ideal for individuals with 0-1 years of experience who are focused on guest service and possess a proactive approach to problem-solving within the hospitality sector.

Role Overview

The Housekeeping Order Taker is responsible for managing all communications within and originating from the Housekeeping Office. This position is crucial for ensuring the efficient operation of the housekeeping department by handling inquiries, coordinating tasks, and maintaining accurate records.

Key Responsibilities

• Safeguard, record, and collect all keys and documents within the Housekeeping Office.
• Sort and organize all daily activity reports for the Housekeeping Office.
• Answer incoming phone calls promptly and professionally, adhering to established telephone etiquette and hotel standards.
• Record all incoming calls, ensuring messages are accurately disseminated and followed up on.
• Manage all aspects of the Lost & Found process, including receiving, recording, storing, claiming, and clearing items.
• Update and maintain all departmental housekeeping files.
• Update and print the Opera system for daily room discrepancy reports (morning and afternoon), submitting copies to Accounts and Front Office.
• Arrange babysitting services for guests and prepare attendance sheets for monthly payroll processing.
• Maintain the cleanliness and tidiness of the Housekeeping Office.
• Clear all outdated reports on a monthly basis according to hotel record-keeping standards.

Qualifications and Requirements

• A diploma or vocational training within the hospitality sector is required.
• Previous experience in a similar role is preferred.
• Good command of written and verbal English communication skills.
• Strong interpersonal abilities.
• Computer literacy.
• Previous experience with the Opera system is considered an advantage.

Required Competencies

• Understanding of job duties.
• Taking responsibility for tasks.
• Recognizing differences and adapting accordingly.
• Customer focus and service orientation.
• Adaptability to changing situations.
• Teamwork and collaboration.
• A friendly, pleasant, and courteous demeanor.
• Good cross-cultural sensitivity.
• Concern for quality and attention to detail.
• Ability to work effectively under pressure in a fast-paced environment.
• Enjoyment of working with multi-cultural teams and guests.