IT Administrative Analyst ( Educational Institute Experience)📣 إعلان

About the IT Administrative Analyst Role

Eram Talent is seeking an IT Administrative Analyst to support the daily administration, reliability, and continuity of digital systems, user devices, and classroom technology. Reporting to the Operations Manager, this full-time position involves managing IT systems, providing end-user support, maintaining digital platforms, and coordinating hardware and audio-visual technologies to ensure operational readiness within an educational setting. The role also includes providing operational support to cross-functional teams to facilitate academic and administrative activities.

Key Responsibilities

• Administer and support core digital platforms such as Student Information Systems (SIS), Learning Management Systems (LMS), Google Workspace, and communication platforms.
• Manage user accounts, permissions, and system access, ensuring adherence to security and data protection policies.
• Monitor system performance, troubleshoot technical issues, and escalate incidents as necessary.
• Configure, deploy, maintain, and support school-owned devices including laptops and iPads, along with shared peripherals.
• Coordinate device inventory, repairs, warranties, replacements, and lifecycle management.
• Provide operational support for classroom and shared-space audio-visual systems, including projectors, displays, sound systems, and conferencing equipment.
• Support technology setup and troubleshooting for lessons, meetings, school events, and assemblies.
• Assist with academic year preparation, including user onboarding, class creation, device allocation, and system configuration.
• Maintain accurate documentation of systems, devices, licenses, warranties, and vendor support activities.
• Coordinate with external vendors for hardware, software, and AV support services.
• Support continuity planning, system security, and incident response in line with organizational policies.
• Collaborate with Academic, Admissions, HR, Finance, and Operations teams to address digital and operational requirements.
• Assist with reporting, operational coordination, and technology-related projects across the organization.
• Ensure compliance with safeguarding, data protection, confidentiality, and acceptable use policies.

Qualifications and Experience

• Bachelor's degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
• A minimum of 7 years of experience in IT support, systems administration, or digital operations.
• Hands-on experience supporting end-user devices such as laptops and iPads.
• Familiarity with platforms like Google Workspace, Student Information Systems (SIS), or Learning Management Systems (LMS).
• Experience supporting audio-visual equipment and classroom technology is considered an advantage.
• Previous experience within an educational or school environment is preferred.

Required Skills

• Strong organizational, documentation, and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to support non-technical users effectively.