IRD Order Taker📣 إعلان

About the Opportunity

Accor is seeking an IRD- Order Taker to join the team at Rixos Murjana in Saudi Arabia. This full-time role is ideal for individuals with 0-1 years of experience in hospitality or food service, focusing on delivering exceptional in-room dining experiences. The position requires a professional approach to guest service and efficient order management.

About Accor and Rixos Murjana

Accor is a global leader in hospitality, dedicated to fostering professional growth and offering diverse career paths. Rixos Murjana, a significant property within Saudi Arabia spanning 275,000 square metres, is committed to redefining hotel stays by providing guests with an all-inclusive experience centered on indulgence, relaxation, and adventure. This role contributes to maintaining the high standards of hospitality expected by guests.

Key Responsibilities

• Answer in-room dining calls promptly and courteously.
• Accurately take and record guest food and beverage orders.
• Confirm room numbers, order details, and any special requests.
• Assist guests with menu selections and provide appropriate recommendations.
• Explain menu items, ingredients, and available options as required.
• Enter orders accurately into the point-of-sale (POS) system.
• Communicate dietary requirements and allergies effectively to the kitchen team.
• Coordinate with kitchen and service teams to ensure timely order delivery.
• Follow up on orders to ensure complete guest satisfaction.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Promote additional food and beverage items where appropriate.
• Maintain accurate order records and guest preferences.
• Adhere to all hotel service, hygiene, and safety standards.
• Maintain a professional and friendly telephone manner at all times.

Qualifications and Experience

• 0-1 years of proven customer service experience in a hospitality or food service environment.
• Proficiency with point-of-sale (POS) systems and basic computer literacy.
• Familiarity with dietary restrictions and common food allergies.
• Knowledge of fine dining service standards and menu terminology.

Required Skills and Attributes

• Excellent verbal communication and interpersonal skills.
• Ability to multitask and manage multiple orders simultaneously.
• Professional phone etiquette and a consistently courteous demeanour.
• Ability to work effectively in a fast-paced environment while maintaining composure.

Operational Standards

The IRD- Order Taker is expected to uphold the highest standards of service, hygiene, and safety within the hotel operations. This role requires consistent adherence to established protocols to ensure a seamless and high-quality guest experience.