Site Reliability Engineer Saudi Only

About Lucidya

Lucidya is an AI-native platform specializing in customer experience (CX) intelligence. The platform autonomously manages customer lifecycles from initial engagement through retention and growth. Lucidya utilizes proprietary NLU technology, trained on millions of multilingual conversations, to enable marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

The Role of Site Reliability Engineer - Saudi Only

As Lucidya scales globally, the reliability, performance, and resilience of its infrastructure are critical. This full-time role for a Site Reliability Engineer focuses on ensuring the stability of Lucidya's cloud infrastructure, which processes massive volumes of real-time customer data. The engineer will be responsible for anticipating and preventing issues, designing resilient systems, and building automation to maintain platform stability and seamless scalability. This position requires 2-5 years of experience.

Key Responsibilities

• Design and maintain highly available, fault-tolerant, and scalable infrastructure.
• Proactively identify and eliminate single points of failure.
• Ensure production systems remain stable under increasing scale and load.
• Manage and continuously improve workloads across AWS, GCP, or Azure.
• Utilize Infrastructure as Code (Terraform) for standardization and scalability.
• Optimize resource usage to balance performance and cost.
• Operate and scale Kubernetes clusters (EKS, GKE, etc.).
• Troubleshoot issues and ensure smooth deployments and upgrades for containerized workloads.
• Implement and refine monitoring systems using tools such as Prometheus, Grafana, Datadog, or ELK.
• Define meaningful alerting and respond to incidents, leading root cause analysis.
• Develop scripts and tooling to automate repetitive operational tasks and improve infrastructure efficiency.
• Collaborate with DevOps and engineering teams to address performance bottlenecks and improve CI/CD and deployment reliability.
• Contribute to shaping reliability best practices across the organization.

First 90 Days Objectives

• First 30 days: Develop a strong understanding of Lucidya's infrastructure, systems, and workflows. Contribute to day-to-day operations with team support and identify initial areas for automation and reliability improvements.
• By 90 days: Independently manage infrastructure tasks and troubleshoot issues. Actively contribute to reliability and scalability improvements, taking ownership of specific infrastructure components.

Application Process

Candidates interested in this Site Reliability Engineer position are encouraged to apply. Salary details will be discussed during the interview process.