Residential Compound Help Desk and Administrative Support

About the Role

FNRCO is seeking a Residential Compound Help Desk and Administrative Support professional to join their team in Al Jubail, Eastern Region. This full-time role is essential for ensuring smooth operations and resident satisfaction within a residential compound, requiring 2-5 years of relevant experience.

Role Purpose

The primary purpose of this role is to support residents and the daily compound office by efficiently managing requests, coordinating actions with various teams, ensuring timely completion, and maintaining accurate records and reports. The individual will act as a central point of contact for residents, facilitating effective communication and resolution of issues.

Key Responsibilities

• Receive and document residents’ questions, service requests, and complaints, including villa details, location, date, contact information, and a clear description of each case.
• Enter and update requests in the Maintenance Log or designated system, ensuring consistent location names and accurate status information.
• Coordinate with maintenance, housekeeping, security, and other relevant teams; arrange access or appointments as needed and follow up until completion is confirmed.
• Keep residents informed of progress and escalate urgent, repeated, or overdue issues to the Compound Manager.
• Provide administrative support to the daily compound office and assist with staff coordination, including tracking assigned actions and maintaining employee documentation as directed.
• Maintain resident records, service documents, correspondence, and filing in an organized and confidential manner.
• Prepare simple daily or weekly reports detailing requests received, work completed, open cases, repeat issues, and pending actions.

Qualifications and Requirements

• 2-5 years of experience in a relevant field.
• Demonstrated ability to communicate clearly and respectfully with residents and staff.
• Strong organizational skills, accuracy, and the ability to manage multiple requests simultaneously without losing track of details.
• Experience in a residential compound, property office, help desk, or administrative support role is preferred.

Work Environment

This is a full-time position based in Al Jubail, Eastern Region, supporting the daily operations of a residential compound. The role involves interaction with residents and various service teams.

Application Process

Interested candidates who meet the qualifications are encouraged to apply. Salary details will be discussed during the interview process.