Basin Manager SA East Coast

About the Role

Air Liquide is seeking a Basin Manager for the KSA East Coast. This full-time role, based in Al Khobar, Eastern Province, involves acting as the primary commercial owner and strategic leader for an assigned industrial basin. The position holds end-to-end responsibility for a high-value portfolio of industrial, refining, and petrochemical customers, with a core objective to maximize portfolio profitability and ensure strong customer retention.

Key Responsibilities

• Drive day-to-day commercial performance across the KSA East Coast basin portfolio, focusing on profitability, contractual obligations, customer retention, and service quality.
• Conduct regular customer business reviews to monitor contractual performance, service reliability, satisfaction, commercial risks, and agreed actions.
• Lead full contract lifecycle administration, including negotiations, amendments, renewals, extensions, and commercial settlements, ensuring timely action and protecting the company’s long-term position.
• Maintain oversight of customer and company obligations, contractual notices, payment terms, indexation, volume commitments, and proactive mitigation plans for commercial, contractual, or operational risks.

Commercial Strategy and Financial Management

• Formulate and execute the localized East Coast commercial strategy, reflecting customer priorities, market conditions, competitive dynamics, and long-term asset positioning.
• Manage revenue, margin/OI, pricing, volume performance, and commercial cost drivers, while preparing annual budgets, rolling forecasts, and monthly variance analyses.
• Implement approved pricing strategies, contractual indexation, and minimum volume/Take-or-Pay mechanisms to safeguard profitability and prevent revenue leakage.
• Validate monthly billing inputs and coordinate with Finance for accurate, timely invoice issuance and prompt resolution of billing disputes.
• Maintain commercial ownership of accounts receivable, monitor Days Sales Outstanding (DSO), lead collection escalations, and partner with Credit Management to mitigate payment exposures.

Business Development and Operational Execution

• Partner with Business Development and Technical teams to evaluate expansion projects, greenfield opportunities, and decarbonization initiatives, preparing business cases for approval.
• Serve as the commercial lead during supply disruptions, major turnarounds, or operational events, driving commercial risk mitigation and managing claims or disputes.
• Champion customer requirements internally across Operations, Supply Chain, and Technical teams to translate feedback into service reliability improvements and seamless project onboarding.

Commercial Governance and Compliance

• Ensure strict adherence to corporate governance, anti-bribery regulations, internal delegation of authority, and safety (EHS) standards.
• Maintain accurate CRM records, contract documentation, and reporting to the Commercial Director.

Qualifications

Candidates should possess 5-10 years of relevant experience. The role requires bridging day-to-day commercial operations with long-term growth, working closely with Operations, Finance, Legal, and Business Development while upholding corporate safety, compliance, and governance standards.