Contact Centre Officer

About the Role

eXtra is seeking a highly motivated and customer-focused Contact Centre Officer to join its team in Al Khobar. This full-time role involves providing exceptional customer service and support across various communication channels.

Role Overview

The Contact Centre Officer is responsible for managing customer interactions through both voice and digital channels. The primary objective is to ensure that all customer inquiries and support needs are addressed efficiently and professionally, maintaining a high standard of service.

Key Responsibilities

• Handle inbound and outbound customer communications via voice channels.
• Manage customer interactions through various digital communication platforms.
• Provide accurate information and solutions to customer inquiries.
• Ensure a high level of customer satisfaction and support.
• Adhere to established service standards and operational procedures.

Candidate Profile

The ideal candidate will be customer-focused with a strong commitment to service excellence. This role requires individuals who are proactive, possess strong communication skills, and are capable of managing multiple communication channels effectively.

Work Environment

This is a full-time position based in Al Khobar. The Contact Centre Officer will work as part of a dynamic team dedicated to providing comprehensive customer support for eXtra.

Application Process

Interested candidates are encouraged to apply for this role to contribute to eXtra's customer service operations.