Contact Centre Officer

About eXtra and the Contact Centre Officer Role

eXtra is seeking a dedicated Contact Centre Officer to join our team in Al Khobar. This full-time position is integral to our commitment to providing excellent customer interactions across various communication platforms.

Role Purpose and Contribution

The Contact Centre Officer serves as a primary point of contact for customers, representing eXtra in all interactions. This role is responsible for delivering consistent support and ensuring a positive experience for all inquiries, contributing directly to customer satisfaction and loyalty.

Key Responsibilities

• Manage and respond to customer inquiries across both voice and digital communication channels.
• Provide comprehensive customer service and support to resolve issues and address concerns effectively.
• Maintain a high standard of customer interaction, ensuring satisfaction and positive outcomes.

Candidate Profile

We are looking for a highly motivated and customer-focused individual to excel in this role. The ideal candidate will possess strong communication skills and a commitment to delivering high-quality support in a professional environment. A proactive approach to problem-solving and customer satisfaction is essential.

Work Location and Type

This is a full-time position based in Al Khobar. The role requires on-site presence to effectively manage customer interactions and collaborate with the team.

Application Process

Interested candidates who meet the profile described are encouraged to apply. We appreciate all applications and will contact qualified individuals for further consideration.