Senior Associate SME Account Management

About Bupa Arabia

Bupa Arabia is seeking a Senior Associate - SME Account Management to join their team in Al Khobar. This full-time role focuses on managing and expanding the company's retail customer base within the Small and Medium-sized Enterprises (SME) segment.

Role Overview

The Senior Associate is responsible for selling specific Bupa products to retail customers, utilizing generated leads, and ensuring alignment with customer needs. The role requires adherence to all sales processes to achieve high customer satisfaction and contribute to the Retail Sales business targets.

Key Responsibilities

• Adhere to Key Performance Indicators (KPIs) set by the team leader for calls, visits, and proposals.
• Identify new leads through various sources including online research, calls, territory management, referrals, and CRM.
• Submit quotations within the department's KPI timeframe of 72 hours.
• Maintain high standards for written correspondence in both Arabic and English.
• Achieve renewal book targets.
• Track all sales stages from prospect identification, calls, meetings, follow-ups, pricing, and agreement signature, through to ongoing relationship management.
• Ensure premium collection in accordance with Bupa Arabia's Finance and credit control policies, aiming for 100% outstanding collection.
• Submit daily sales reports to the Team Leader and maintain a monthly report of all won and lost accounts.
• Stay informed about market trends and competitor practices, sharing intelligence with retail sales management.
• Meet minimum weekly sales call standards and complete all reporting and forecasting promptly.
• Ensure complete customer satisfaction during interactions.
• Follow up on customer queries and requests that require coordination with other departments (*, Membership, Customer Service, Pre-Auth, Claim, Finance).
• Conduct monthly visits or as needed to build client relationships and apply loyalty programs.
• Comply with all regulatory requirements of SAMA and CCHI to mitigate compliance risks.

Qualifications and Experience

• Candidates should possess 0-1 years of relevant experience.

Work Type

This is a full-time position based in Al Khobar.

Application Information

Salary details for this position will be disclosed during the interview process.