Showroom Customer Service Representative

About Baytonia and the Role

Baytonia is seeking a Showroom Customer Service Representative to join its team in Al Khobar, Eastern Region. This full-time position focuses on ensuring a smooth and professional customer experience from showroom entry through order delivery. The role involves building trust with customers by providing attentive service and clear communication.

Job Purpose

The primary purpose of this role is to deliver excellent customer service within the showroom. This includes handling customer inquiries, following up on orders and feedback, and coordinating effectively with internal teams to maintain clear communication and ensure a seamless customer journey.

Key Responsibilities

• Welcome and assist customers professionally in the showroom, directing them according to their needs.
• Address customer inquiries regarding products, orders, delivery, warranty, exchanges, and returns.
• Provide accurate information on company policies, delivery timelines, order status, and after-sales procedures.
• Coordinate with the Sales Team to assist customers and refer them to appropriate team members.
• Follow up on customer orders, ensuring contact details, delivery addresses, and special requests are accurate.
• Contact customers via phone or approved channels to confirm orders or provide delivery updates.
• Receive, record, and follow up on customer complaints and feedback with relevant departments until resolution.
• Coordinate with Sales, Warehouse, Delivery, and After-Sales teams for timely responses to inquiries.
• Ensure customers receive only confirmed information regarding product availability or delivery dates.
• Update customer information, notes, and follow-up status in the approved system.
• Maintain cleanliness and organization of the reception area, ensuring catalogs and promotional materials are available.
• Contribute to measuring customer satisfaction and report recurring feedback to management for service improvement.
• Comply with company policies, working hours, and professional customer service standards.

Qualifications and Requirements

• Minimum high school diploma.
• Previous experience in customer service or sales; experience in retail or the furniture industry is preferred.
• Excellent communication and interpersonal skills, with the ability to interact professionally with diverse customers.
• Strong problem-solving skills and the ability to handle customer concerns calmly and professionally.
• Proficiency in using sales or customer service systems and Microsoft Office.
• Willingness to work on-site at the showroom according to an approved shift schedule.
• Professional appearance and excellent interpersonal etiquette.

Work Environment

This is a full-time, on-site role based in the Baytonia showroom in Al Khobar. The successful candidate will work according to an approved shift schedule, contributing to a professional and customer-focused environment.

Application Process

Candidates who meet the above qualifications are encouraged to apply for this position.