Team Leader Guest Services📣 Job Ad

About Centro Corniche and the Role

Centro Corniche, located in Al Khobar, is seeking a dedicated Team Leader - Guest Services to join its Front Office team. This full-time role is central to ensuring guests receive professional and customer-focused service, contributing to a memorable stay experience. We are looking for individuals who are passionate about guest services and committed to delivering high standards of hospitality.

Role Overview

As a Team Leader - Guest Services, you will play a key role in the Front Office operations, focusing on direct guest interaction and service delivery. This position requires a professional approach to guest relations, ensuring that all interactions are handled with attention to detail and a commitment to guest satisfaction. You will be responsible for providing solutions and maintaining service quality for all guests, with particular emphasis on VIPs and long-stay visitors.

Key Responsibilities

• Provide personal service and attention to all guests, with a focus on Club Rotana and VIP Guests.
• Prepare and coordinate the distribution of guest amenities, welcome letters, and fruit setups for VIPs and long-stay guests.
• Maintain current knowledge of hotel and local services, provide information, respond to guest queries, and promote inter-hotel sales and in-house facilities.
• Maintain and update guest history profiles using the Opera guest profile system.
• Review and prepare next day’s arrival reports for VIPs and those with special status, ensuring these are highlighted to management and necessary related functions are activated.
• Block rooms, ensuring allocation aligns with guest expectations and utilizing guest history, and communicate with all related departments to create awareness of any special requirements.
• Conduct courtesy calls and complete the daily call log according to established guidelines.

Qualifications and Experience

• Experience required: 0-1 years in a related Front Office or guest services role.
• Demonstrated ability to deliver high levels of customer service.
• Strong problem-solving skills and ability to provide creative solutions for guests.
• A guest-focused approach with a passion for hospitality.

Work Type

This is a full-time position within the Front Office department at Centro Corniche in Al Khobar. The role involves direct interaction with guests and collaboration with various hotel departments to ensure seamless service delivery.

Application Process

Candidates who meet the above requirements and are interested in this opportunity are encouraged to apply. We look forward to reviewing your application.