Reservation Host📣 Job Ad

About the Reservation Host Role

Hyatt Place Al Ula is seeking a detail-oriented and guest-focused Reservation Host to support the opening of this new property. This role is essential for ensuring a seamless guest experience from the initial point of contact, managing all room reservations efficiently and accurately. The Hyatt Place Al Ula will feature 215 guestrooms, two food and beverage outlets, meeting space, a swimming pool, and a fitness center, catering to both leisure and business travelers.

Key Responsibilities

• Handle incoming reservation requests via phone, email, and other booking channels in a professional and courteous manner.
• Enter, update, and maintain accurate reservation records within the hotel's reservation system.
• Provide comprehensive information to guests regarding room types, rates, packages, and hotel facilities.
• Confirm reservations and clearly communicate all booking details to guests.
• Coordinate effectively with the Front Office and Revenue Management teams to ensure accurate room availability and allocation.
• Manage reservation amendments, cancellations, and special guest requests with efficiency and attention to detail.
• Ensure guest preferences and specific details are properly recorded in the reservation system for personalized service.
• Identify opportunities to upsell room categories and hotel services to enhance the guest experience and revenue.
• Monitor reservation inquiries and ensure timely and appropriate responses.

Qualifications and Requirements

• Previous experience in reservations, front office operations, or customer service, preferably within the hotel industry.
• A good understanding of reservation systems and general hotel operations.
• Strong communication and customer service skills are essential for interacting with guests and colleagues.
• Excellent attention to detail and a high degree of accuracy in data entry and record-keeping.
• The ability to multitask effectively and manage a high volume of requests during peak periods.
• Good organizational and time management abilities to prioritize tasks and meet deadlines.
• Excellent English communication skills, both written and verbal.

Required Skills

• Proficiency in using Reservation Systems.
• Exceptional Customer Service abilities.
• Strong Communication skills.
• Accurate Data Entry capabilities.
• Effective Upselling techniques.
• Solid Organizational Skills.
• Efficient Time Management.

Work Environment and Experience

This is a full-time position based in Al Ula, Saudi Arabia. The role requires 0-1 year of experience.