Application Specialist

About Sysmex LLC

Sysmex Corporation supports healthcare professionals globally by providing a range of medical diagnostic products and solutions. Specializing in fields such as Haematology, urinalysis, hemostasis, life science, flow cytometry, essential healthcare, and immunochemistry, Sysmex offers dependable instruments, reagents, software, and reliable service. Sysmex LLC, a subsidiary of Sysmex Corporation based in Kobe, Japan, operates from Riyadh, Saudi Arabia, serving customers across the country and supporting healthcare professionals with diagnostic products, solutions, and services.

International Presence and Reputation

Sysmex is recognized among leading diagnostic companies and is a world leader in haematology diagnostics and services. The company operates in over 190 countries and regions, employing more than 10,000 individuals worldwide. For the fiscal year ending March 2022, Sysmex reported net sales of €* billion, with the EMEA region contributing ** of this amount.

The Role: Application Specialist

Sysmex LLC is seeking an Application Specialist to join its team in Dammam, Eastern Region. This full-time role requires 2-5 years of experience and focuses on supporting customers and managing product-related activities within the medical diagnostics field.

Key Responsibilities

• Identify and interpret customer requirements, aligning them with Sysmex's portfolio of instruments and products.
• Provide complete workflow support, product demonstrations, application consulting, workshops, and on-site training and support.
• Assist with technical queries from customers.
• Build customer trust and relationships to drive satisfaction and enhance Sysmex's competitive advantage.
• Support the development and maintenance of reference customers.
• Support distribution partners in other SMEA countries as needed.
• Contribute to customer retention efforts.
• Maintain up-to-date product knowledge of Sysmex products within the business field and competitor products.
• Compare company products to competitor products to assess market competition.
• Develop a comprehensive understanding of the customer landscape, including both Sysmex and non-Sysmex customers.
• Effectively plan weekly and monthly field-based activities.

Qualifications and Experience

• 2-5 years of relevant experience.
• Ability to understand and interpret customer needs.
• Strong product knowledge or ability to quickly acquire it.
• Demonstrated ability to build and maintain customer relationships.
• Effective planning and organizational skills for field activities.

Work Environment

This is a full-time position based in Dammam, Saudi Arabia, within the Eastern Region. The role involves field-based activities and direct interaction with customers and partners.