Collections Manager

About the Role

TruKKer is seeking a Collections Manager to oversee end-to-end receivables and collections for its Saudi Arabia and Bahrain markets. This full-time role, based in Dammam, Eastern Region, focuses on reducing Days Sales Outstanding (DSO), enhancing cash recovery, and maintaining healthy ageing across the enterprise customer portfolio. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Manage the AR/collections targets for both KSA and Bahrain, ensuring cash collection aligns with monthly and quarterly cash-flow goals.
• Oversee the complete order-to-cash cycle, including invoicing accuracy, timely dispatch of invoices/SOAs, dispute resolution, and customer account reconciliation.
• Implement strategies to reduce DSO and overdue ageing buckets through structured follow-up, escalation processes, and payment-plan negotiations with defaulting accounts.
• Collaborate with Sales/KAM, Operations, and Finance teams to resolve billing disputes, Proof of Delivery (POD) issues, and documentation gaps that impede payments.
• Assess credit risk for new and existing customers, recommending credit limits, payment terms, and account holds as necessary.
• Lead and coach the collections team across both markets, setting targets, monitoring daily collection activities, and managing portfolio allocation.
• Maintain accurate ageing reports, provisioning inputs, and collection forecasts for management review.
• Manage escalated and legal-stage accounts, coordinating with legal counsel or external agencies when recovery is at risk.
• Ensure compliance with local regulations and VAT/invoicing requirements in both KSA and Bahrain.

Qualifications and Experience

• Bachelor's degree in Finance, Accounting, Commerce, or a related field. A CA/CPA/MBA is preferred.
• 6–10 years of experience in B2B collections, accounts receivable, or credit control, with at least 2–3 years in a managerial capacity.
• Prior experience within the GCC is essential, with exposure to both KSA and Bahrain markets strongly preferred.
• Demonstrated track record of DSO reduction and recovery of aged receivables in a high-volume B2B environment.
• Experience in the logistics, transportation, or supply-chain industry is preferred.

Required Skills

• Strong negotiation and escalation skills when dealing with enterprise customers.
• Working knowledge of ERP systems and advanced Excel.
• Familiarity with KSA VAT/e-invoicing (ZATCA) is an advantage.
• A valid KSA driving license and willingness to travel to Bahrain as needed.

Work Environment

This is a full-time position based in Dammam, Saudi Arabia, requiring leadership of a collections team across both the KSA and Bahrain markets. The role involves regular interaction with internal departments and external clients to ensure efficient financial operations.

Application Process

Candidates who meet the specified requirements are encouraged to apply. Salary details will be discussed during the interview process.