Credit & Collection Manager

About Alnafitha IT

Alnafitha IT, established in 1993, is a leading independent provider of IT services and solutions in Saudi Arabia. As a fully Saudi-owned company, Alnafitha IT has grown from a startup to a market leader, offering a comprehensive range of IT solutions. The company's expertise includes Microsoft, AWS, ManageEngine, and Zoho Solutions, delivering strategic IT solutions that drive digital transformation and operational excellence. With over 30 years of experience, Alnafitha IT has completed more than 4,000 projects, served over 3,000 customers, and collaborated with over 65 partners. The company is committed to a customer-centric approach, emphasizing engagement, collaboration, and quality in every interaction. Alnafitha IT aims to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence while optimizing operational efficiency and resource utilization.

The Role

Alnafitha IT is seeking a Credit & Collection Manager to join its team in Riyadh. This full-time role requires over 10 years of experience and is responsible for developing and managing personalized collection plans, monitoring aged accounts, and optimizing collection processes to improve cash flow and reduce outstanding receivables. The manager will collaborate across departments to align credit terms and risk assessments with business objectives, while maintaining strong client relationships through professional communication. This position involves handling escalated accounts, negotiating payment arrangements, and conducting in-person visits for high-risk or strategic clients when necessary.

Key Responsibilities

• Develop and execute collection strategies and policies aligned with financial goals.
• Create and manage personalized collection action plans for overdue payments.
• Collaborate with the collection team to establish credit terms and risk assessment criteria.
• Monitor and analyze aged accounts receivable reports to identify delinquent accounts.
• Coordinate collection efforts based on account urgency to maximize cash flow.
• Contact clients to discuss overdue accounts and negotiate payment arrangements.
• Maintain professional relationships with clients to encourage timely payments.
• Handle escalated inquiries and negotiate payment arrangements with a customer-centric approach.
• Visit high-risk or strategic clients in-person as needed to resolve disputes or formalize payment terms.
• Track and report on collections performance metrics, adjusting strategies as necessary.
• Provide regular updates to the Collection Head regarding account statuses and collection efforts.
• Generate and present regular collections reports, highlighting trends and progress.
• Measure KPIs for the team and clients using real-time data.
• Track collection targets versus actuals and provide insights on gaps and strategy shifts.
• Develop and refine client-specific credit policies based on segment behavior, profitability, and risk appetite.
• Approve or decline special requests for extended credit periods after evaluating payment history, financials, and order size.
• Collaborate with sales teams to ensure deals align with credit policies and payment capabilities.
• Work closely with other departments to resolve disputes and improve collection processes.
• Collaborate with the finance team to ensure accurate reporting and compliance with financial regulations.
• Maintain accurate records of all communications and collection activities.
• Prepare reports on collection activities and account statuses for management review.
• Identify risks and propose strategies to minimize financial losses.

Qualifications and Experience

• A minimum of 10 years of experience in credit and collections management.
• Demonstrated ability to develop and execute effective collection strategies.
• Experience in monitoring aged accounts and optimizing collection processes.
• Proficiency in negotiating payment arrangements and handling escalated client inquiries.
• Strong analytical skills for tracking performance metrics and identifying trends.
• Experience in developing and refining credit policies.

Required Skills

• Strong communication and negotiation skills.
• Ability to maintain professional and positive client relationships.
• Analytical skills for performance monitoring and risk identification.
• Collaboration skills for working with internal departments.
• Attention to detail for accurate record-keeping and reporting.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic IT services and solutions company. The role involves collaboration with various internal teams and direct interaction with clients.