Front Office Agent

About the Role

Residence Inn by Marriott is seeking a Front Office Agent to join their team in Dammam. This full-time role focuses on creating a memorable and unique experience for guests, extending beyond standard check-in and check-out procedures. The Front Office Agent acts as a Guest Experience Expert, guiding guests throughout their entire stay.

Key Responsibilities

• Deliver a wide range of services to guests, taking initiative to meet their needs.
• Process operational requirements and address guest requests efficiently.
• Complete necessary reports accurately.
• Share information about local area highlights with guests.
• Ensure all transactions contribute positively to the overall guest experience.
• Maintain a safe work environment and adhere to company policies and procedures.
• Uphold confidentiality and protect company assets.
• Maintain quality standards and a professional appearance, including uniform and communication.
• Perform physical tasks such as standing, sitting, or walking for extended periods, and moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Work Environment and Company Culture

Residence Inn by Marriott focuses on supporting guests during long stays by providing spacious suites with full kitchens and service with a human touch. Working at Residence Inn involves building relationships based on teamwork and experiencing a service culture centered on the unique needs of long-stay guests. This role is part of the Marriott International portfolio of brands.

Qualifications and Requirements

• Education: High school diploma or * equivalent.
• Experience: 0-1 years of related work experience. No supervisory experience is required.
• License or Certification: None required.

Physical Demands

The role requires physical activity, including standing, sitting, or walking for extended periods. It also involves taking a hands-on approach to work, which includes moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.