Guest Experience Expert📣 Job Ad

About the Guest Experience Expert Role

Sheraton Hotels & Resorts is seeking a Guest Experience Expert for a full-time position in Dammam, Eastern region. This role is suitable for candidates with 0-1 years of experience. The primary focus of this position extends beyond routine check-in and check-out processes to actively build unique and memorable experiences for guests. Guest Experience Experts are empowered to take initiative, offering a range of services that guide guests throughout their stay and ensuring their needs are met proactively.

Core Responsibilities

The Guest Experience Expert performs various operational tasks and handles guest requests, ensuring each interaction contributes positively to the overall guest experience. Key duties include:

• Performing operational tasks related to guest services.
• Handling and resolving guest requests efficiently.
• Completing necessary reports accurately.
• Providing insights and commentary on local events and highlights to enhance guest stays.

Professional Standards and Physical Requirements

Success in this role requires adherence to fundamental professional standards and the ability to meet specific physical demands. These include:

• Maintaining a safe workspace.
• Following all company guidelines and procedures.
• Respecting confidentiality and protecting company assets.
• Upholding quality standards in all tasks.
• Ensuring professional uniform, personal appearance, and communication.

Guest Experience Experts are expected to be active, involving standing, sitting, and walking for extended periods. The role also involves various physical tasks such as moving, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance. Consistent performance of these tasks is essential for guest satisfaction and hotel operations.

Qualifications and Experience

Candidates for the Guest Experience Expert position should possess 0-1 years of relevant experience. The role requires individuals who are proactive, guest-focused, and capable of managing diverse responsibilities within a dynamic hotel environment.

About Sheraton Hotels & Resorts

Sheraton Hotels & Resorts, a part of the Marriott International portfolio, has served as a place for meeting and connection since 1937. As a global community, Sheraton focuses on creating a sense of belonging for guests in over 400 locations worldwide. The brand's mission, "The World's Gathering Place," is realized through engaging experiences and attentive service that invite, welcome, and connect guests.

Commitment to Diversity and Inclusion

Marriott International is committed to providing equal opportunities and fostering an inclusive environment where everyone feels welcome. The company actively promotes a culture that values and celebrates the diversity of its associates' backgrounds, talents, and experiences. Marriott International does not discriminate on the basis of disability, veteran status, or other characteristics protected by applicable law. Joining Sheraton Hotels & Resorts offers the opportunity to contribute to a global team where individuals can develop professionally and fulfill their purpose.