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About Abdul Latif Jameel

Abdul Latif Jameel is a diversified business with deep roots and a significant presence across the Middle East, North Africa, and Turkey (MENAT) region. With over 75 years of history, the company began as a small trading business and a Toyota distributorship in Jeddah, Saudi Arabia. It has since established an extensive operational infrastructure, built the largest vehicle distribution network in Saudi Arabia, and accumulated comprehensive automotive expertise. Leveraging this experience, Abdul Latif Jameel has diversified into new sectors that contribute to the 'infrastructure of life' in the MENAT region.

The Role: Service Advisor

Abdul Latif Jameel is seeking a Service Advisor to join its team in Hafar Al Batin, Eastern region. This full-time role is essential for facilitating service operations within the center, with the primary objective of achieving targets in customer satisfaction, customer retention, and productivity. The Service Advisor ensures all activities adhere to the company’s vision, mission, values, and standard operating procedures.

Key Responsibilities

• Achieve operational targets by defining and preparing business plans.
• Provide efficient service by adopting a "Guest First" mindset and fulfilling essential obligations.
• Apply the Jameel Standard procedures relevant to the Service Advisor role.
• Implement all instructions and policies related to safety, welfare, integrity, and the company's brand image.
• Conduct pre-acceptance inspections of vehicles, recording damages, valuables, and accessories, and confirming findings with the customer.
• Assist in achieving the center’s GDI (Guest Delight Index) and increasing customer retention through professional engagement.
• Ensure satisfactory repairs are completed as per customer demands, coordinating with the Chief Technician on job assignments, preliminary diagnostics, and final vehicle inspection.
• Discuss repair details, estimated costs, and delivery times with customers after appropriate vehicle diagnosis.
• Communicate vehicle repair progress to customers and obtain approval for any additional required parts, avoiding unnecessary replacements.
• Support a "Guest Centric" and "Fix-It-Right" mindset within the service team to achieve high-quality after-sales activities.
• Follow up on vehicle spare parts with the Parts Department to ensure timely repairs and delivery.
• Conduct post-service follow-ups for complaints and issues, reporting them immediately to the Workshop Floor Manager for review and resolution.
• Monitor the Job Controller for correct data entry, recording of repairs, and updating vehicle delivery status for productivity analysis.
• Ensure the Chief Technician complies with quality control policies and procedures to maintain company integrity and brand image.

Qualifications and Experience

• 2-5 years of relevant experience.
• Advanced knowledge of principles and processes for providing customer and personal services.
• Basic knowledge of principles and methods in promoting and selling products or services.
• Basic knowledge of production systems designed to improve productivity.
• Direct impact on sales target achievement and managing customer satisfaction ratios.
• Responsibility for the conversion, receiving, binning, picking, and dispatching of parts within the warehouse.

Impact and Context

This role directly influences sales target achievement and the management of customer satisfaction. The Service Advisor holds a crucial position in ensuring high customer satisfaction by providing optimal care and high-quality service work. The role also involves consistently applying the company’s vision, mission, values, and standard operating procedures within the service center.

Why Join Abdul Latif Jameel

Abdul Latif Jameel offers a truly international footprint and a history of commercial success spanning over three quarters of a century. As a leading employer across the MENAT region, the company provides opportunities worldwide. The organizational culture is guided by core values including Respect, Innovation, a Pioneering Spirit, and Empowerment, fostering an environment where ideas and people can thrive.