Client Manager SMB

About the Role: Client Manager - SMB

NTT DATA is seeking a Client Manager for the Small and Medium Business (SMB) segment. This full-time role is based in Riyadh, with opportunities to serve clients across Riyadh, Jeddah, and Dammam. The primary focus of this position is to build and maintain client relationships, ensure satisfaction, and drive revenue growth through NTT DATA's technology and cloud solution portfolio, with a particular emphasis on AWS solutions.

Key Responsibilities

• Manage and expand strategic client relationships using consultative selling, strategic planning, and account management practices.
• Coordinate with global offices, technical architects, and solutions engineers to deliver client experiences.
• Achieve revenue and margin targets, minimize client churn, maximize customer retention, and identify upsell and cross-sell opportunities.
• Develop and implement account strategies to drive long-term customer success, leveraging knowledge of modern technology sales methodologies, cloud services, and market trends.
• Collaborate with major stakeholders to identify business opportunities, provide strategic guidance on AWS solutions, and support clients throughout their buying journey.
• Utilize CRM tools for managing accounts, opportunities, sales pipelines, forecasts, and customer collaboration.
• Proactively identify, develop, negotiate, and close new business opportunities, analyzing customer requirements and collaborating across geographies to meet sales quotas and KPIs.
• Act as the primary point of contact for clients, addressing challenges, ensuring satisfaction, and leading contract, pricing, and service agreement negotiations.
• Partner with internal teams to translate client requirements into scalable technology and AWS cloud solutions that deliver business value.

Required Qualifications and Experience

• 5-10 years of experience in technology sales, account management, or business development, preferably within the SMB segment and with exposure to customers across the Middle East and Africa region.
• Strong sales and business acumen, with expertise in consultative and solution-based selling, strategic account planning, and achieving revenue targets.
• Proven experience managing client relationships throughout the customer lifecycle, driving satisfaction, retention, and revenue growth through upselling and cross-selling.
• Strong understanding of AWS services, cloud technologies, and the ability to translate customer business needs into cloud solutions.
• Knowledge of NTT DATA's technology offerings, client use cases, market trends, and competitive landscape.
• Ability to identify, develop, advance, negotiate, and close opportunities within assigned accounts and prospects.
• Proficiency in Salesforce or other CRM platforms for opportunity management, pipeline tracking, forecasting, and reporting.
• Experience leading contract, pricing, and service level agreement negotiations to successfully close customer deals.

Skills and Attributes

• Strong collaboration skills with the ability to align internal stakeholders, including technical architects, solutions engineers, and delivery teams, around a common customer vision.
• Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• A customer-first mindset, strong problem-solving abilities, and the capability to work independently in a fast-paced and agile environment.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic environment, collaborating with a global network of professionals to deliver technology and cloud solutions to SMB clients.