Guest Experience Expert

About the Role of Guest Experience Expert

Delta Hotels and Resorts is seeking a Guest Experience Expert in Jeddah. This full-time role focuses on creating memorable and unique experiences for guests beyond standard check-in and check-out procedures. The expert will guide guests throughout their stay by delivering a range of services and addressing their needs.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs and address guest requests efficiently.
• Complete necessary reports and documentation.
• Share highlights and information about the local area with guests.
• Ensure all transactions contribute positively to the overall guest experience.

Foundational Expectations for Success

• Maintain a safe work environment for all.
• Adhere strictly to company policies and procedures.
• Uphold confidentiality regarding company and guest information.
• Protect company assets from loss or damage.
• Consistently meet and uphold quality standards.
• Ensure professional appearance, uniform, and communication at all times.

Physical Requirements

The role requires physical activity, including standing, sitting, or walking for extended periods. Guest Experience Experts will also engage in hands-on tasks, such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• Education: High school diploma or * equivalent.
• Related Work Experience: 0-1 years of experience; no prior related work experience is required.
• Supervisory Experience: Not required.
• License or Certification: None required.

About Delta Hotels and Resorts

Delta Hotels, part of Marriott International, focuses on providing a seamless travel experience for modern frequent travelers by delivering essential services and eliminating unnecessary elements. The brand is known for being warm, wise, and in control, allowing guests to focus on their priorities. With a growing global presence, Delta Hotels values purposeful service and attention to detail.