Guest Experience Expert

About the Role

Marriott Hotels & Resorts is seeking a Guest Experience Expert to join our team in Riyadh. This full-time role focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out procedures. The position requires 0-1 years of experience.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs and address guest requests efficiently.
• Complete necessary reports and share information about the local area.
• Ensure all transactions contribute positively to the overall guest experience.
• Maintain a safe workplace and adhere to company policies and procedures.
• Protect company assets, uphold quality standards, and maintain confidentiality.
• Ensure professional appearance, uniform, and communication at all times.

Work Environment and Physical Requirements

This role involves being on your feet and moving around for extended periods, including standing, sitting, or walking. Guest Experience Experts will also take a hands-on approach to work, which includes moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

About Marriott Hotels

Marriott Hotels aims to enhance the art of hospitality globally, focusing on innovation while maintaining guest comfort. As a host, you will contribute to delivering "Wonderful Hospitality. Always." through thoughtful, heartfelt, and forward-thinking service. Joining Marriott Hotels means becoming part of Marriott International's portfolio of brands, where you can pursue your best work and belong to a global team.

About JW Marriott

JW Marriott, part of Marriott International's luxury portfolio, operates over 100 properties worldwide. The brand emphasizes associate well-being, believing that happy associates lead to happy guests. JW Marriott associates are confident, innovative, genuine, and intuitive, carrying on the legacy of J. Willard Marriott. The brand offers a work experience focused on community, camaraderie, training, development, recognition, and holistic well-being in a luxury environment.

Application Process

We invite interested candidates to explore a career with Marriott Hotels & Resorts. The salary for this position will be discussed during the interview process.