Communications Support Technician Jobs in Riyadh

Join Our Team as a Telecommunications Technician!
At Saudi Net Link, we are at the forefront of telecommunications technology, and we’re looking for a dedicated Telecommunications Technician to install and maintain our communication networks. Our commitment to innovation and reliability is what sets us apart in this dynamic industry.

Key Responsibilities:

• Install and extend communication networks and cabling systems
• Perform maintenance and troubleshooting for communication systems and devices
• Install and configure network and PBX systems
• Monitor system performance and ensure operational readiness
• Conduct preventive maintenance and routine inspections
• Prepare technical reports related to maintenance and fault handling
• Follow health and safety procedures during all work activities
• Coordinate with other technical teams when required

Qualifications & Requirements:

• Diploma or technical certificate in Telecommunications, Communications, or equivalent
• 1–2 years of relevant experience
• Knowledge of communication systems and network infrastructure
• Ability to read and understand technical drawings
• Strong troubleshooting and fieldwork skills
• Professional English communication skills

Additional Information:
Employment Status: Non-employed candidates preferred. Transferable IQAMA required. Don’t miss this chance to contribute to a leading telecommunications company in Riyadh!

About the Role

IDOM Consulting, Engineering, Architecture is seeking a Senior Telecommunications Engineer to join its Railway Systems team in Riyadh, Saudi Arabia. This role is central to the comprehensive design, coordination, and supervision of telecommunications and ICT systems for significant rail and transit projects. The engineer will collaborate with multidisciplinary teams and clients to deliver telecommunications solutions.

Role Context

As part of an integrated multinational organization, the Senior Telecommunications Engineer will contribute to the development of transportation infrastructure. The role involves shaping the future of transportation through engineering, consulting, and supervision tasks related to communication and security systems.

Key Responsibilities

• Lead the design and development of telecommunications systems for railway and transit projects, including CCTV, PA, TETRA, fiber networks, data networks, access control, and SCADA communications.
• Coordinate with multidisciplinary teams such as signaling, rolling stock, civil works, MEP, and systems integration.
• Ensure technical alignment and consistency across all telecommunications-related project deliverables.
• Manage interface requirements between telecommunications systems and other railway subsystems.
• Prepare, review, and validate design documents, drawings, specifications, and engineering reports.
• Participate in and lead technical coordination meetings with internal teams, contractors, and clients.
• Support the preparation of Bills of Quantities (BoQs), technical proposals, and tender documentation.
• Ensure compliance with international railway telecommunications standards and specific project requirements.
• Identify risks associated with telecom design, integration, or schedule, and propose corrective actions.
• Provide technical support during installation, testing, and commissioning phases.
• Act as a key technical point of contact for the client regarding telecommunications systems.

Qualifications and Requirements

• University degree in Telecommunications Engineering, Computer Science, or a related field (Bachelor's or Master's).
• Minimum of 5 years of experience in the design of telecommunications projects, preferably within large-scale infrastructure or transportation environments.
• Proven experience in design up to the 100% Design stage is mandatory.
• Demonstrated experience in the design of Access Control Systems, Intrusion Detection Systems, CCTV systems, and IP Telephony systems.
• Strong communication skills, with the ability to interact directly with end customers and coordinate multidisciplinary teams.
• A high degree of autonomy, strong analytical skills, and an innovative mindset.

Technical Skills and Knowledge

• Telecommunications Systems Design
• CCTV Systems
• PA Systems
• TETRA
• Fiber Networks
• Data Networks
• Access Control Systems
• SCADA Communications
• Intrusion Detection Systems
• IP Telephony Systems
• ICT Systems Design
• Knowledge of railway and transit communications environments is an advantage.

Work Environment and Language

This is a full-time role based in Riyadh, Saudi Arabia. A high level of English proficiency (C1 or equivalent) is required. Knowledge of a second language such as Arabic, French, or German is considered an advantage.

About the Onsite Support Role

Seclore is seeking a motivated Onsite Support professional to join our team in Riyadh, Saudi Arabia. This role is integral to our mission of safeguarding data for leading enterprises. If you are a problem solver with a passion for data security and thrive in dynamic environments, this opportunity offers significant career development.

Role Overview and Responsibilities

As a key member of our agile team, you will serve as the primary point of contact for enterprise customers, providing direct on-site technical support. Your responsibilities will include addressing customer concerns effectively, developing deep product knowledge, and applying analytical skills to resolve complex issues within customer environments. You will aim for first-contact resolutions and manage multiple cases simultaneously, ensuring timely and accurate support.

• Provide technical support to enterprise customers directly at their locations.
• Respond promptly to real-time email and voice call inquiries.
• Advocate for customers by ensuring their issues are effectively addressed.
• Gain comprehensive understanding and expertise in Seclore products.
• Diagnose and resolve issues in complex customer environments using knowledge and analytical skills.
• Manage multiple cases of varying severity concurrently.
• Communicate technical and procedural information to internal teams, customers, and stakeholders.
• Prioritize and schedule cases, setting clear expectations with customers.
• Assess and escalate complex issues to appropriate resources.
• Collaborate with internal teams to prioritize and address customer requests.
• Conduct research on operating systems, infrastructure, and Seclore products.
• Participate in new product releases, ensuring readiness to support.
• Engage in continuous training and self-development.
• Create and update documentation and knowledge bases for faster resolutions.
• Collaborate with diverse internal and customer teams to enhance support experience.

Qualifications and Experience

Candidates should possess a strong educational background and relevant experience in technical support and system design. An attitude of perseverance, innovation, and curiosity is essential for overcoming challenges.

• BE / *** / MCA / PGDST qualification from a recognized institute.
• Experience and skills in requirement analysis and impact assessment.
• Experience and skills in designing systems, components, and modules.
• Experience and skills in technology evaluation and decision-making.
• Experience in mentoring team members on technical skills.
• Experience in guiding teams on technical needs.
• Demonstrated perseverance, innovation, and curiosity.
• Working proficiency and strong communication skills in verbal and written English.

Key Skills for Success

• Technical Support
• Problem Solving
• Decision Making
• Agile Environment Adaptability
• Customer Support Excellence
• Product Knowledge Acquisition
• Analytical Skills
• Communication (Verbal and Written English)
• Case Management
• Escalation Management
• Research Capabilities
• Documentation Skills
• Knowledge Base Management
• Requirement Analysis
• Impact Assessment
• System Design Principles
• Technology Evaluation
• Mentoring Abilities

Work Location and Type

This is a full-time, onsite position located in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience.

About the Role

Link Datacenter is seeking an experienced Railway Communication Engineer specializing in GSM-R technology to join our team in Riyadh, Saudi Arabia. This full-time position requires a professional with 2-5 years of experience to provide on-site support, operation, and maintenance for critical GSM-R railway communication systems. The successful candidate will be instrumental in ensuring the continuous availability, optimal performance, and operational integrity of these essential networks.

As a resident engineer, you will serve as the primary point of contact for daily operations, troubleshooting, and incident resolution. You will coordinate closely with advanced support teams when complex issues arise, playing a crucial role in maintaining the reliability of railway communication infrastructure in a mission-critical environment.

Key Responsibilities

• Provide comprehensive operational and maintenance support for GSM-R railway communication systems.
• Conduct daily health checks, continuous monitoring, proactive troubleshooting, and efficient incident resolution to minimize downtime.
• Support and maintain the Network Management System (NMS), Base Station Subsystem (BSS), Core Network, and related Huawei systems.
• Execute regular backup and restoration activities to ensure data integrity and system recovery capabilities.
• Coordinate effectively with Level 3 (L3) and Technical Assistance Center (TAC) teams to resolve complex technical issues.
• Prepare detailed technical reports, maintain system documentation, and develop knowledge transfer materials for team members.
• Ensure strict adherence to all railway safety regulations and operational procedures.

Qualifications and Requirements

• Bachelor's degree in Telecommunications, Electronics, Computer Engineering, or a closely related technical field.
• Demonstrated experience with GSM-R technology, railway communications, or other mission-critical telecommunication networks.
• Strong working knowledge of Huawei telecom solutions and their application in railway environments.
• Proven experience in the operation, maintenance, and troubleshooting of complex telecommunication systems.
• Excellent communication skills, both written and verbal, with the ability to clearly document technical information.
• Proficiency in English is required for effective communication and documentation.

Required Skills

• GSM-R
• Railway Communications
• Mission-critical Telecom Networks
• Huawei telecom solutions
• Operation and Maintenance of Telecom Systems
• Troubleshooting
• Network Management System (NMS)
• Base Station Subsystem (BSS)
• Core Network
• Communication Skills
• Documentation

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role involves on-site support and requires 2-5 years of relevant experience.

Join our team as an SLV Maintenance Professional!
We are seeking motivated Saudi fresh graduates who are eager to develop their careers in maintenance operations. As a part of FNRCO, you will gain hands-on experience and support our technical teams in a professional environment.

Key Responsibilities:

• Assist in routine maintenance activities for SLV systems and equipment.
• Support senior technicians in troubleshooting and repair tasks.
• Follow maintenance schedules to ensure timely completion of assigned tasks.
• Adhere to safety procedures and company standards at all times.
• Maintain accurate records of maintenance activities and reports.
• Participate in training programs to enhance technical skills.

Requirements:

• Saudi national (Fresh Graduate).
• Diploma in Electrical, Mechanical, Electronics, or a related field.
• Good English communication skills (written and spoken).
• Basic understanding of technical or maintenance concepts is an advantage.
• Willingness to learn and work in a technical field.
• Strong teamwork and communication skills.

Join CTRD Arabia as an IT Support Technician!
CTRD Arabia, a trusted provider of national security solutions, is seeking a proactive and customer-focused IT Support Technician. In this role, you will be the first point of contact for technical assistance, playing a critical part in delivering excellent customer service to our staff.

Responsibilities:

• Respond to IT support requests via phone, email, or helpdesk system.
• Provide first-line diagnosis and resolution for hardware, software, and network issues.
• Set up and configure new user accounts and hardware.
• Log and track all incidents and service requests in the helpdesk system.
• Assist with routine maintenance and updates of IT systems.
• Support administration of Microsoft 365 and assist with device enrolment and configuration.
• Maintain accurate technical documentation and user guides.

Requirements:
Essential criteria include basic knowledge of Windows and macOS operating systems, familiarity with Microsoft Office 365, and strong problem-solving skills. Previous experience in a customer service or IT support role is preferred but not required. Certifications such as CompTIA A+ or ITIL Foundation are a plus.

If you're ready to take the next step in your career and join a team that values strong relationships and technical expertise, we invite you to apply!

About the Role

Veeam Software, the Data and AI Trust Company, is seeking an IT Support Specialist II to join our team in Riyadh, Saudi Arabia. As a market leader in data resilience and data security posture management, Veeam is dedicated to helping organizations ensure their data and AI are understood, secured, and resilient. This is a full-time, on-site position where you will be instrumental in supporting our office staff with their daily IT needs, ensuring smooth operations and a productive work environment. In this role, you will be the primary point of contact for resolving everyday IT issues, from software and account management to hardware maintenance and setup, playing a crucial role in managing IT assets and ensuring our employees have the technology and support they need to excel. We are looking for a dependable individual who can independently troubleshoot and resolve unfamiliar problems, seeing them through to a successful conclusion.

Key Responsibilities

• Serve as the initial point of contact for all IT requests received in person, via the ticketing system, email, or chat.
• Triage, prioritize, resolve, and escalate Service Desk tickets, ensuring adherence to Service Level Agreement (SLA) targets.
• Provide comprehensive support for end-user hardware and software, including laptops, desktops, peripherals, printers, mobile devices, and meeting room AV equipment.
• Manage the lifecycle of IT equipment, including distribution, collection, basic diagnostics, repair coordination, and accurate record-keeping in the hardware asset management system.
• Maintain precise software license records.
• Set up equipment and user accounts for new hires, and manage the deactivation of accounts and collection of devices for departing staff.
• Administer user accounts across various systems.
• Offer remote support to off-site users utilizing remote-access and diagnostic tools.
• Contribute to the upkeep of the Service Desk knowledge base by documenting accurate processes and procedures.
• Collaborate effectively as part of an international IT team.

Qualifications and Requirements

• A minimum of 2 years of experience in an IT Service Desk or desktop support role, preferably within an enterprise environment.
• A Bachelor's degree in IT, Computer Science, or a related field is preferred; equivalent practical experience will also be considered.
• Fluency in both written and spoken English and Arabic is mandatory.
• Proven experience supporting end-user devices throughout their entire lifecycle, including onboarding and offboarding processes.
• Proficiency in Active Directory, including the creation and management of user accounts, distribution lists, password resets, and account unlocks.
• Familiarity with ticketing systems such as ServiceNow for workload management and tracking.
• Solid working knowledge of Microsoft Windows (Windows 11; Windows 10 is a plus) and macOS operating systems.
• Confidence in supporting Microsoft 365 applications.
• Ability to manage multiple issues concurrently and handle support requests in real-time.
• A proactive approach to customer service, with the capacity to perform effectively under pressure and work independently.
• Comfortable handling physical IT equipment, including lifting and moving devices and accessories as required.
• A strong willingness to learn new products and technologies through dedicated lab time, self-study, and available support resources.

Technical Skills

• IT Service Desk
• Desktop Support
• Hardware Asset Management
• Software License Management
• End-user Hardware Support
• End-user Software Support
• User Account Administration
• Remote Service Desk Support
• Knowledge Base Management
• Active Directory
• ServiceNow
• Microsoft Windows
• macOS
• Microsoft 365
• Networking Fundamentals (TCP/IP, DNS, DHCP, VPN)
• Microsoft Exchange
• Entra ID
• Jamf
• Intune
• ITIL
• CompTIA A+
• Microsoft role-based certifications such as MD-102 (Endpoint Administrator), or similar
• Incident Monitoring and Management
• Scripting and automation skills with tools like PowerShell

Work Environment and Arrangement

This is a full-time, on-site role located in Riyadh, Saudi Arabia. The standard working week is Sunday to Thursday, commencing at 9:00 AM, with Friday and Saturday off. Occasional flexibility outside standard hours may be required for events such as office moves or special projects. Any such requirements will be arranged and agreed upon in advance.

The mentioned job location is subject to change (Riyadh region) <div> The E language must be very good at least &nbsp; and civil engineer also &nbsp;</div>

Operating a drone in Al-Ha'ir Lakes Park

About the Role

Guy Carpenter, a business of Marsh and a specialist in global risk and reinsurance, is seeking a Pro Rata Technician to join its Client Support Services department. This role is based in Al Olaya, Riyadh, Saudi Arabia. It offers an opportunity for individuals interested in reinsurance or seeking a career change to gain technical experience within a brokerage environment. The Pro Rata Technician will support the client base through transactional processing and assist in securing reinsurance recoveries via accurate system entry. The position involves working with experienced Reinsurance professionals in Saudi Arabia and developing skills within a role that provides end-to-end responsibility for a client portfolio, contributing to a global business focused on risk management solutions.

Career Development

This role provides potential for career progression, including support towards CII qualifications, to facilitate learning and advancement within the industry. The position is part of a dynamic team that fosters an inclusive culture, encouraging collaboration with colleagues to develop impactful solutions for clients.

Key Responsibilities

• Manage an assigned client portfolio, assuming full responsibility for all technical duties related to client accounts.
• Collaborate with Market Fiduciary to support the collection of funds.
• Oversee Pro Rata post, brokerage receivables, funding, retention, e-trading, and ad hoc reporting requests, covering all transactional process steps, including renewals.
• Promote, build, and maintain professional relationships with Brokers, Clients, and Markets.
• Participate in training sessions and contribute input to the team and department for reinsurance service processing to assist with troubleshooting.

Required Qualifications

• Experience in Insurance/Reinsurance Premium/Claims, with specific experience in handling cash loss/large loss scenarios.
• A strong desire to transition into the Reinsurance sector.
• Competence in Excel and proficiency in Microsoft Office Applications.
• A willingness to learn and develop knowledge of technical account structures.
• Proven ability in managing workload effectively and managing expectations.

Desirable Experience

• Experience within Pro Rata operations.
• Experience working in a technical capacity for a Broker.
• Reinsurance Claims experience.

Work Environment and Location

This is a full-time position located in Al Olaya, Riyadh, Saudi Arabia. Guy Carpenter, as part of Marsh, is committed to fostering a diverse, inclusive, and flexible work environment. Marsh supports a hybrid work model, balancing remote flexibility with in-office collaboration, with colleagues expected to be in their local office or working onsite with clients at least three days per week.

About the Role

Gartner IT is seeking a motivated Technical Support Specialist to join its team of skilled engineers. This role is instrumental in building digital solutions that support Gartner colleagues and clients, contributing to the organization's success by delivering technology solutions that power Gartner. Gartner IT fosters a culture of innovation and an outcome-driven approach.

Role Overview

The Technical Support Specialist will provide essential second-level support, addressing technical issues escalated by the Help Desk. The goal is to ensure Gartner standards and Service Level Agreements (SLAs) are met for all Gartner Associates, regardless of their work location. This position also involves contributing technical expertise to various projects, site visits, and Gartner Events.

Key Responsibilities

• Provide escalated (Level 2) technical support, including hardware troubleshooting and diagnosis, software troubleshooting and installation, and information gathering to deliver business solutions and maintain operational continuity for Gartner Associates and infrastructure 24x7.
• Conduct remote office visits as required, providing onsite support in remote locations, resolving technical issues, and building rapport with associates.
• Manage all asset life cycles accurately to ensure efficient deployment of assets throughout the company.
• Support Gartner's events and symposiums by liaising with the ITIO Event Manager and Events staff to provide technology services and support to associates and clients, making on-the-spot decisions that require discretion and judgment.
• Actively manage service requests, incidents, and activities, ensuring all associate interactions are accurately documented, assigned, and communicated to determine and resolve issues, escalate when necessary, and provide solutions for future problem resolution and process improvement.

Qualifications and Requirements

• Bachelor's degree or foreign equivalent degree in Computer Science or a related field.
• 1+ years of client service experience.
• 1-3 years of experience in an entry-level technical support role.
• Understanding of networking concepts, servers, and LANs/WANs.
• Experience using a help desk call logging system.
• Experience with standard Microsoft products and platforms.

Required Skills

• Technical hardware troubleshooting and diagnosis.
• Software troubleshooting and installation.
• Information gathering for business solutions.
• Asset management throughout its lifecycle.
• Providing technology services and support.
• Management of service requests, incidents, and activities.
• Proficiency in networking concepts, servers, and LANs/WANs.
• Experience with help desk call logging systems.
• Familiarity with standard Microsoft products and platforms.
• Strong problem-solving skills.
• Effective communication skills, both verbal and written, with the ability to deal independently with staff throughout the organization.
• Excellent customer service skills.

Work Location and Type

This is a full-time position located in Riyadh, Saudi Arabia.

About the Role

Gartner IT is seeking a Technical Support Specialist to join its engineering team. This role is crucial in developing digital solutions that support Gartner colleagues and clients, contributing to the organization's technological advancements. The IT department emphasizes continuous innovation, an outcome-driven approach, and values input from all team members.

Role Overview

The Technical Support Specialist will provide essential second-level technical support, addressing issues escalated by the Help Desk. This ensures Gartner's standards and service level agreements (SLAs) are met for all Gartner Associates, regardless of their work location. The position also involves contributing technical expertise to projects, site visits, and Gartner Events.

Key Responsibilities

• Provide escalated (Level 2) technical support, including hardware and software troubleshooting, diagnosis, and installation, to maintain operational continuity for Gartner Associates and infrastructure 24x7.
• Conduct remote office visits as needed, offering onsite support in various locations, resolving technical issues, and building rapport with associates.
• Manage all asset life cycles to ensure efficient deployment of assets across the company.
• Collaborate with the ITIO Event Manager and Events staff to provide technology services and support during Gartner Events and Symposiums, making timely decisions that impact client satisfaction.
• Actively manage service requests, incidents, and activities, accurately documenting all associate interactions, assigning tasks, and communicating resolutions to determine and resolve issues, escalate when necessary, and contribute to future problem resolution and process improvement.

Qualifications and Requirements

• A Bachelor's degree or foreign equivalent in Computer Science or a related field is required.
• A minimum of 1+ years of client service experience is necessary.
• 1-3 years of experience in an entry-level technical support role is required.
• A foundational understanding of networking concepts, servers, and LANs/WANs is essential.
• Experience using a help desk call logging system is required.
• Proficiency with standard Microsoft products and platforms is necessary.

Required Skills

• Technical hardware troubleshooting and diagnosis
• Software troubleshooting and installation
• Information gathering
• Networking concepts, servers, LANs/WANs
• Help desk call logging systems
• Standard Microsoft products and platforms
• Problem-solving skills
• Effective communication (verbal and written)
• Excellent customer service skills

Work Location and Type

This full-time position is located in Riyadh, Saudi Arabia. Gartner offers opportunities for professional development and career growth within a collaborative, team-oriented culture that embraces inclusion.

About the Role

Ericsson is seeking a dedicated Service Desk Specialist to join our team in Riyadh, Saudi Arabia. This full-time role places you at the core of the Automation Operations hub, acting as the primary point of contact between Service Delivery teams and other business functions. You will be instrumental in ensuring the seamless operation and alignment of automation initiatives with customer expectations and operational requirements. This opportunity is exclusively open to Saudi nationals, supporting Ericsson's Saudization initiatives.

Key Responsibilities

• Serve as the central coordination point for all Automation Operations activities, liaising between Service Delivery teams and business stakeholders.
• Manage operational communications and notifications concerning incidents, service requests, and changes.
• Coordinate and manage incidents throughout their lifecycle, providing support during major and critical service-impacting events.
• Track, monitor, and report on incidents to ensure timely resolution, appropriate escalation, and clear stakeholder communication.
• Support request fulfillment activities, including logging, categorizing, monitoring, tracking, and ensuring timely closure and documentation of service requests.
• Assist with change management processes, monitor change activities, ensure compliance with procedures, and manage access requests and change-related communications.
• Act as the primary interface for Managed Services customers and their care organizations, and coordinate communications with partners and third-party providers.
• Support regulatory requests and compliance-related activities.
• Serve as the single point of contact for escalated VIP customer complaints when necessary.

Qualifications and Requirements

• BSc in Telecommunications, Computer Science, or an equivalent field.
• 3-5 years of experience in telecom operations, Managed Services, Service Desk, NOC/SNOC, or operational support environments.
• Previous supervisory or team coordination experience is considered an advantage.
• Strong understanding of telecom operations, Managed Services, and Service Desk processes.
• Solid knowledge of Incident Management, Problem Management, Request Fulfillment, and operational escalation processes.
• Experience with ticketing systems, operational support systems, and work order management tools.
• Understanding of telecom network environments, field operations, and service delivery processes.
• Good understanding of SLA management, KPI reporting, customer experience monitoring, and operational governance.
• Ability to coordinate effectively across multiple operational teams in fast-paced environments.
• Strong leadership, coordination, and stakeholder management skills.
• Excellent communication and customer-facing capabilities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively under pressure and manage critical operational situations.
• Proactive, organized, and results-oriented mindset.
• Strong collaboration and teamwork capabilities, with a willingness to coach and support colleagues.
• Flexible and adaptable to changing operational demands.

Key Skills

• Automation Operations
• Incident Management
• Service Request Fulfillment
• Change Management
• Ticketing Systems
• Operational Support Systems
• Work Order Management
• SLA Management
• KPI Reporting
• Customer Experience Monitoring
• Operational Governance
• Leadership
• Coordination
• Stakeholder Management
• Communication
• Customer-Facing Capabilities
• Analytical Skills
• Troubleshooting
• Problem-Solving
• Teamwork

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

About the Support Engineer Role

eSense is seeking a dedicated Support Engineer to join our team in Riyadh, Saudi Arabia. This role is essential for providing first-level client support, addressing inquiries related to the company's projects and products. The Support Engineer will be responsible for advanced troubleshooting, ensuring the smooth operation of projects and products, and maintaining high levels of client satisfaction.

This position requires a solid understanding of eSense's offerings, strong technical acumen, and the ability to manage complex support cases. The role also involves guiding junior team members and collaborating with senior support levels and specialized teams to ensure adherence to Service Level Agreements (SLAs).

Key Responsibilities

• Handle support requests from clients that require intermediate knowledge related to projects and products.
• Provide detailed business and technical guidance and solutions to clients and end-users.
• Log all support activities, issues, and resolutions in the ticketing system with precision and clarity.
• Escalate highly complex or unresolved issues to higher support levels or specialized technical teams when necessary.
• Assist in the creation and updating of support documentation and knowledge base articles.
• Maintain effective communication with clients and internal teams to ensure timely resolution and satisfaction.
• Contribute to ongoing process improvements for support services and client experience.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2 to 5 years of experience in technical support, system administration, or related roles.
• Strong analytical and problem-solving skills for complex troubleshooting.
• Excellent communication skills to interact effectively with clients and technical teams.
• Demonstrated ability to handle multiple support cases and prioritize effectively.
• Capability to understand advanced product features and client-specific requirements swiftly.
• Experience with supporting enterprise-level applications or systems is a plus.

Required Skills

• Technical Support
• System Administration
• Hardware and Software Support
• Network Fundamentals
• Enterprise Support Tools
• Analytical and Problem-Solving Skills
• Client Interaction and Communication
• Technical Team Collaboration
• Case Management and Prioritization
• Understanding of Product Features and Client-Specific Requirements
• Experience supporting Enterprise-Level Applications and Systems

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

About the Role

eSense is seeking a motivated and detail-oriented IT Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience looking to begin their career in IT support. The IT Specialist will serve as the primary point of contact for users, providing essential first-line technical assistance across various IT domains, including cloud services, on-premises infrastructure, and end-user devices. This role is critical for ensuring the smooth operation of our IT systems through prompt incident response, service request fulfillment, and onsite support.

The successful candidate will be adaptable, possess strong communication abilities, and demonstrate a capacity to manage a diverse range of technologies in both remote and in-person settings. This role offers an opportunity to gain hands-on experience and develop a strong foundation in IT support within a dynamic environment.

Key Responsibilities

• Serve as the initial point of contact for users requiring IT support via phone, email, or the ticketing system.
• Diagnose and resolve Level 1 technical issues related to hardware, software, networks, and cloud services.
• Escalate complex incidents and service requests to appropriate higher-level support teams when necessary.
• Provide direct onsite support for end-user devices, printers, peripherals, and network connectivity issues.
• Assist users with cloud environments, such as Microsoft 365 and Azure, including account access, configuration, and basic troubleshooting.
• Maintain accurate and comprehensive documentation of reported issues, troubleshooting steps, and resolutions within the IT service management system.
• Participate in routine IT maintenance tasks, including patching, software updates, backup procedures, and system checks.
• Collaborate effectively with cross-functional IT teams to ensure the timely and efficient delivery of IT services and support.
• Engage in continuous learning and knowledge sharing to stay updated with emerging IT technologies and best practices in support.
• Promote and enforce IT security and compliance best practices during all support activities.

Qualifications and Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 1-2 years of experience in IT support or helpdesk roles is preferred.
• Basic knowledge of operating systems including Windows, macOS, and Linux.
• Familiarity with cloud platforms such as Microsoft 365, Azure, or equivalent.
• Understanding of fundamental networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Hands-on experience with common IT hardware, including laptops, desktops, printers, and various peripherals.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• A strong customer service orientation with a commitment to user satisfaction.
• Ability to effectively prioritize tasks and manage time efficiently.

Technical Skills and Competencies

• Cloud Services (Microsoft 365, Azure)
• On-premises Infrastructure Support
• End-user Devices Support
• Hardware and Software Troubleshooting
• Network Troubleshooting (TCP/IP, DNS, DHCP, VPN)
• Operating Systems (Windows, macOS, Linux)
• IT Service Management
• Patching and System Updates
• Backup Procedures and System Checks
• IT Security Principles and Compliance Awareness

Additional Information

Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation are preferred but not required.

Work Environment Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires onsite presence and interaction with users.

About the Role

ahb (Arabian Housing & Building Contracting Company), established in 2014, is an architect-led design-build practice engaged in complex projects across architecture, engineering, construction, fabrication, and bespoke development. With a vision to shape the future, ahb is seeking an Information Technology Specialist to join its team in Riyadh, Saudi Arabia. The IT Specialist will play a key role in supporting and maintaining the organization's IT infrastructure, systems, and end-user technology services, ensuring the reliability, security, and efficiency of IT operations.

Key Responsibilities

• Provide comprehensive technical support and troubleshooting for hardware, software, network, and system-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Manage user accounts, access rights, and permissions across all company systems.
• Monitor and maintain network performance, security, and connectivity to ensure optimal operation.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Assist in the implementation and maintenance of cybersecurity controls and best practices to safeguard company assets.
• Coordinate with external vendors and service providers as required to resolve IT-related matters.
• Maintain an accurate IT asset inventory and ensure proper documentation of IT resources.
• Support system upgrades, software installations, and patch management activities to keep systems up-to-date.
• Ensure data backup processes are functioning correctly and assist with disaster recovery procedures.
• Respond promptly to IT service requests and maintain accurate support records.
• Provide user training and guidance on IT systems and promote security awareness among employees.

Qualifications and Requirements

• Must be a Saudi National.
• Possess a Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Have 3+ years of experience in IT support, system administration, or a similar role.
• Demonstrate experience with Microsoft 365 administration and Windows operating systems.
• Exhibit a good understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Be familiar with cybersecurity principles and endpoint protection solutions.
• Possess experience in managing IT assets and user support activities.
• Exhibit strong troubleshooting and problem-solving skills.
• Communicate effectively in both Arabic and English.
• Relevant certifications such as Microsoft, CompTIA, or Cisco certifications are considered an advantage.

Required Skills

• Technical Support
• Hardware Troubleshooting
• Software Troubleshooting
• Network Troubleshooting
• System Troubleshooting
• Installation, Configuration, and Maintenance of IT Equipment (desktops, laptops, printers)
• User Account and Access Management
• Network Performance, Security, and Connectivity Monitoring
• Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint)
• Cybersecurity Controls Implementation and Maintenance
• IT Asset Inventory Management
• System Upgrades, Software Installations, and Patch Management
• Data Backup Processes and Disaster Recovery Procedures
• IT Service Request Management
• User Training and Security Awareness
• Windows Operating Systems
• Networking Concepts (TCP/IP, DNS, DHCP, VPNs)
• Cybersecurity Principles
• Endpoint Protection Solutions
• User Support Activities
• Problem-Solving
• Communication Skills

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

About the Role

Med Surg Solutions (MSS), a healthcare solutions provider operating in the GCC since 2003, is seeking an Information Technology Officer to join its team in Riyadh, Saudi Arabia. This role is integral to supporting the technology needs of the business and its employees, ensuring the smooth operation of IT systems, and maintaining the reliability of the IT infrastructure. MSS partners with healthcare institutions and global medical technology leaders to advance patient care through innovative solutions.

Key Responsibilities

• Provide comprehensive technical support to end-users, addressing hardware, software, and network-related issues.
• Install, configure, and maintain essential IT equipment, including computers and printers.
• Manage and maintain the organization's network infrastructure, encompassing LAN/WAN, routers, switches, and Wi-Fi systems.
• Proactively monitor system performance to ensure optimal functionality and minimize downtime.
• Administer and manage Microsoft 365 services, including Exchange, Teams, SharePoint, and OneDrive.
• Oversee user accounts, software licenses, and the implementation of security policies.
• Ensure all IT systems, software, and security patches are kept up-to-date.
• Troubleshoot and resolve issues related to systems, networks, and applications.
• Provide support for ERP systems, with a preference for candidates familiar with Odoo.
• Maintain robust data backup procedures and disaster recovery processes.
• Ensure strict compliance with all IT policies and established security standards.
• Coordinate effectively with vendors for IT support services and procurement of IT assets.

Qualifications and Experience

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2 to 5 years of progressive experience in IT support or system administration.
• Proven experience with ERP systems, Microsoft 365, network management, and general IT troubleshooting.

Required Skills

• Technical Skills: Strong proficiency in Windows and macOS environments; experience with ERP systems (Odoo experience is a significant advantage); expertise in Microsoft 365, Active Directory, and endpoint management; solid understanding of networking concepts including TCP/IP, DNS, DHCP, and routers; familiarity with cloud services such as Microsoft 365 and Azure; knowledge of cybersecurity best practices and IT security controls.
• Behavioral Competencies: Excellent problem-solving abilities; strong communication and user support skills; capacity to work effectively both independently and as part of a collaborative team; adept at time management and multitasking.
• Language Requirements: Fluent in English, both written and spoken.

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity to contribute to a dynamic organization committed to advancing healthcare through technology and education.

About the Role

Laverne Group is seeking a motivated and detail-oriented Technical Support Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for ensuring the seamless operation of our retail branches and business operations by providing essential day-to-day technical support. The role focuses on maintaining the availability and performance of critical IT infrastructure, including Point of Sale (POS) systems, IT equipment, networks, and surveillance systems. As a Technical Support Specialist, you will be instrumental in troubleshooting technical issues, supporting new branch openings, ensuring operational continuity, and delivering timely technical assistance to empower efficient business operations across the organization.

Key Responsibilities

• Provide daily technical support for retail branches, resolving issues related to Point of Sale (POS) systems and associated applications.
• Install, configure, and prepare POS devices and peripherals for both new and existing branches.
• Monitor system performance to ensure hardware and software are operating efficiently and effectively.
• Perform routine maintenance activities and replace faulty devices, peripherals, or equipment as needed.
• Support branch operations through shift-based coverage to guarantee technical availability during business hours.
• Troubleshoot and resolve issues concerning surveillance cameras, CCTV systems, networking equipment, internet connectivity, and communication systems.
• Conduct site visits to branches for the installation and configuration of IT equipment in preparation for new branch openings.
• Coordinate with external vendors and service providers to obtain advanced technical support when required.
• Maintain accurate and up-to-date records of all incidents, maintenance activities, and technical support requests.
• Prepare periodic technical reports and offer recommendations for operational and infrastructure enhancements.
• Ensure strict adherence to IT policies, security standards, and established operational procedures.
• Assist with hardware inventory management and asset tracking activities.
• Support the testing and deployment of new technologies, devices, and system upgrades across all branches.
• Provide technical guidance and user support to branch employees as necessary.
• Undertake any other duties as assigned by management that are related to the nature of the role and support business needs and operational continuity.

Qualifications and Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a closely related field.
• 1 to 3 years of experience in Technical Support, IT Support, or Help Desk roles.
• Demonstrated experience supporting POS systems and working within branch operations environments.
• Basic knowledge of networking principles, CCTV systems, hardware troubleshooting techniques, and various operating systems.
• Strong analytical and problem-solving skills with a proven ability to troubleshoot complex technical issues.
• Good communication and customer service abilities, with a focus on providing excellent support to end-users.
• Flexibility to work on shifts and willingness to travel between branches as required by the role.

Required Skills

• Technical Support
• IT Support
• Help Desk Operations
• POS Systems Management
• Networking Fundamentals
• CCTV Systems
• Hardware Troubleshooting
• Operating Systems
• Problem-Solving
• Troubleshooting
• Communication Skills
• Customer Service

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work on shifts to ensure technical availability during business hours and may involve travel between branches as needed.