Guest Experience Expert

About the Role: Guest Experience Expert

The Luxury Collection is seeking a Guest Experience Expert to join our team in Jeddah. This full-time role focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out procedures. The position requires 0-1 years of experience.

Key Responsibilities

• Delivering a wide range of services to guide guests through their entire stay.
• Processing operational needs and addressing guest requests.
• Completing necessary reports accurately.
• Sharing highlights and information about the local area with guests.
• Ensuring all transactions contribute positively to the overall guest experience.

Work Environment and Expectations

Success in this role requires adherence to company policies and procedures, maintaining confidentiality, and protecting company assets. Professionals in this role are expected to uphold quality standards and ensure their uniform, personal appearance, and communications are consistently professional. The role involves physical activity, including standing, sitting, or walking for extended periods, and taking a hands-on approach to tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications and Requirements

• 0-1 years of experience in a related field.
• Ability to create a safe workplace environment.
• Commitment to following company policies and procedures.
• Capability to maintain confidentiality and protect company assets.
• Adherence to quality standards in all aspects of work.
• Professional presentation in uniform, personal appearance, and communication.

About The Luxury Collection

The Luxury Collection Hotels & Resorts, with over 120 properties across more than 35 countries, offers authentic experiences designed to create lasting memories. With a heritage dating back to 1906 under the Italian CIGA brand, the collection continuously evolves to meet the desires of luxury travelers. Each hotel and resort serves as a unique expression of its locale, providing a gateway to the destination’s cultural charms. The Luxury Collection seeks individuals who appreciate evocative storytelling, possess a keen interest in destination heritage, and are dedicated to delivering genuine, personalized, and anticipatory hospitality. Joining The Luxury Collection means becoming part of a portfolio of brands within Marriott International.

Application Information

We invite qualified candidates to apply for this full-time position in Jeddah. Salary details will be discussed during the interview process.