Head of Retail

About Nestlé Nespresso SA

For over 30 years, Nestlé Nespresso SA has developed a coffee system that enables individuals to create barista-quality coffee experiences at home. The company's innovations have redefined coffee enjoyment for millions globally, growing from a foundational idea in Switzerland to a global brand operating in 82 countries. Nespresso integrates sustainability into its operations, aiming for a positive impact from coffee farming to material choices and recycling efforts. The company fosters an inclusive and international work environment, offering opportunities across various functions and regions, including within the broader Nestlé group.

Head of Retail Role Overview

Nestlé Nespresso SA is seeking a Head of Retail to lead and develop Nespresso sales across its Boutique network in Makkah and Jeddah. This full-time position requires over 10 years of experience and focuses on upholding brand values and international guidelines. The role involves implementing commercial and people management tools to ensure strong sales and profit performance, excellent customer service, and operational efficiency within the retail environment.

Key Responsibilities

• Ensure consistency of the Nespresso Brand and customer experience across all retail channels (Boutiques, Call Centre, e-Commerce, Trade).
• Support the B2C Commercial Manager in deploying retail elements for an omni-channel B2C business approach.
• Monitor and improve Boutique service levels to achieve Net Promoter Score and Customer Voice KPIs.
• Define retail strategy as part of an omni-channel approach to drive sales and profitability through the Boutique Network.
• Develop activity calendars with commercial and marketing teams and manage product assortment to meet targets.
• Analyze sales data for retail performance and propose initiatives to drive traffic and sales to boutiques.
• Ensure boutique operations, maintenance, and safety comply with international guidelines.
• Drive improvements for operational efficiency in collaboration with other departments.
• Manage corporate consistency of Visual Merchandising (VM) Guidance and coach leaders on implementation.
• Conduct regular operational excellence audits, propose corrective actions, and ensure follow-up.
• Manage Third Parties in line with Nespresso brand purpose, local regulations, and Nestlé standards.
• Support Boutique Managers in Employee Lifecycle Management and ensure strong management presence through regular visits.
• Develop commercial, entrepreneurial, and leadership skills for Boutique Management.
• Promote a positive working environment that encourages teamwork and professionalism.
• Collaborate with the Market Trainer to address knowledge and development needs.
• Support retail location strategy, including identifying new locations, relocation, renovation, and pop-up projects.
• Support contract negotiations with landlords, adhering to international guidelines.
• Manage boutique projects from initiation to execution, ensuring adherence to budget, schedule, and scope.

Qualifications and Experience

• A minimum of 10 years of experience in retail management.
• Demonstrated ability to develop and implement commercial strategies.
• Experience in people management and organizational development within a retail context.
• Proficiency in analyzing sales data and identifying market trends.
• Strong understanding of operational excellence and project management principles.

Work Environment and Culture

The Head of Retail will operate in a dynamic, inclusive, and international working environment. Nespresso is committed to fostering a culture that supports employee potential and continuous growth. The role is based in Makkah, with responsibilities spanning Jeddah and Makkah, and is a full-time position.