Host📣 Job Ad

• Greet guests warmly as they enter the restaurant, ensuring a pleasant first impression.
• Manage reservations, answer phone calls, and handle guest inquiries in a professional manner.
• Coordinate seating arrangements to maximize table utilization while ensuring guest comfort.
• Provide accurate information about the menu, special offers, and restaurant services.
• Handle guest complaints or concerns efficiently and escalate when necessary.
• Maintain a clean and organized reception area.
• Collaborate with the restaurant team to ensure seamless service and guest satisfaction.

• Able to handle money accurately and operate a point-of-sale system.
• Strong ability to maintain a positive, friendly attitude while delivering top-notch customer service in a fast-paced environment.
• Excellent teamwork skills to support and communicate effectively with all members of the restaurant staff.

• High school diploma or equivalent; additional hospitality or customer service training is a plus.
• Prior experience as a hostess, receptionist, or in a customer-facing role is preferred but not required.
• Excellent interpersonal and communication skills.
• Fluent in Arabic and English.
• Friendly, approachable, and well-presented.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and the ability to multitask in a fast-paced environment.

Join our team at Dar Al Abbar as a Hostess! As part of our commitment to providing exceptional customer service, the Guest Relations Host plays a crucial role in welcoming and assisting our guests.

Responsibilities:

• Guest Welcome: Greet guests warmly upon arrival, providing a friendly and inviting atmosphere.
• Information Provision: Provide clear and accurate information about hotel amenities, services, and local attractions.
• Guest Assistance: Assist guests with various requests, such as luggage assistance, dining reservations, and transportation arrangements.
• Problem Resolution: Address guest concerns and complaints promptly and professionally, striving to find satisfactory solutions.
• Feedback Collection: Gather guest feedback to identify areas for improvement and contribute to overall guest satisfaction.
• Teamwork: Collaborate with other team members to ensure smooth operations and maintain a positive work environment.

Qualifications:

• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Ability to work effectively under pressure
• Passion for providing exceptional customer service
• Basic knowledge of local attractions and amenities
• English speaker

• Greet and welcome guests with a warm, friendly demeanor.
• Manage reservations and maintain an organized seating chart.
• Escort guests to their tables and provide menus.
• Answer phone calls and handle inquiries about the restaurant's offerings and services.
• Collaborate with the serving staff to ensure smooth operations and guest satisfaction.
• Monitor the dining area to maintain cleanliness and ambiance.
• Assist with special requests or accommodations for guests.
• Handle wait lists efficiently and provide accurate wait time estimates.
• Ensure compliance with health and safety regulations.
• Resolve any guest concerns or complaints in a professional manner.

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a friendly and approachable demeanor.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Exceptional organizational skills and attention to detail.
• Proficiency in problem-solving and handling guest concerns.
• Advanced English language skills, both verbal and written.
• Knowledge of food and beverage service.
• Basic math skills for managing reservations and wait times.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Understanding of local customs and etiquette in Jeddah, Saudi Arabia.
• Previous experience in a hospitality or customer service role is preferred.
• Ability to stand for extended periods and move around the restaurant as needed.