Workplace Experience Associate

About JLL and the Role

JLL is seeking a Workplace Experience Associate to join its team in Jeddah. This full-time role involves contributing to the future of real estate by providing essential facilities management support and ensuring a safe, efficient workplace environment for clients. The position focuses on delivering world-class services and advisory, aligning with JLL's commitment to client satisfaction and operational excellence.

Key Responsibilities

• Serve as a primary point of contact for facilities-related services, supporting upper facilities management.
• Manage the Facilities Services Helpdesk and ensure timely provision of documentation and resources for onsite service delivery.
• Identify and suggest process improvements and cost-saving opportunities.
• Provide administrative support, including front desk duties and basic housekeeping.
• Meet key performance indicators (KPIs) and service level agreements (SLAs).
• Collaborate with clients and suppliers onsite to address facility inquiries and requirements.
• Participate in the procurement of supplies and services through vendors, utilizing planning and budgeting skills.
• Ensure workplace health and safety by maintaining and implementing safe procedures.
• Assist in the implementation and management of risk management programs, disaster recovery, and business continuity plans.
• Follow escalation and incident reporting procedures and comply with firm guidelines and strategies.

Required Qualifications and Experience

• Prior experience in facilities management, property management, hospitality, or related fields.
• Understanding of local occupational health and safety requirements.
• Knowledge of critical facilities and vendor management practices.
• Familiarity with various property systems.
• Proven track record of project execution in adherence to company standards and procedures.

Key Skills

• Ability to interact effectively with client staff and vendors to deliver efficient services.
• Proficiency in addressing conflicts and managing conflicting priorities.
• Strong and resilient communication skills, maintaining a professional demeanor with customers.

Work Environment

This full-time position is based in Jeddah and requires onsite presence. The role involves working closely with both internal teams and external clients and suppliers, emphasizing client satisfaction and adherence to safety protocols.

Application Process

JLL is committed to hiring talented individuals who are eager to grow meaningful careers. Candidates with relevant experience in commercial real estate, skilled trades, technology, or other applicable fields are encouraged to apply.